This article contains a reference list of our ticket trigger recipes. For a complete list of ticket trigger resources, see Triggers resources.
Ticket triggers recipes from Zendesk:
- Allowing original group and assignee on follow-up tickets
- Can I configure a trigger to add a comment to a ticket?
- How can I route tickets to groups based on the support address they are received at?
- Notifying external email addresses
- How do I prevent email notifications from being sent out on SMS tickets?
- How can I prevent agents from reassigning tickets to other agents?
- How do I create a trigger based on a ticket subject?
- Sending holiday notifications using triggers
- Automatically tagging tickets from specific users and orgs
- Adding comments and notes to tickets using triggers (Copilot add-on)
- Automatically closing tickets created by abandoned calls
- Using triggers to manage requests from important customers (custom org fields)
- Using triggers to manage requests from important customers (multiple organizations)
- How can I send automated replies from a specific support address?