Can I configure a trigger to auto-comment on a ticket?
Yes, you can create a trigger to automatically add a public comment or an internal note to a ticket that meets certain conditions. For more information, see Automatically adding comments and notes to tickets using triggers.
Important: Support doesn't support using webhooks for Zendesk APIs as a workaround to automatically add comments to tickets. Doing so can result in race conditions and other conflicts. For more details, see Can I use a trigger and a webhook to update tickets?