Triggers and automations
Articles about business rules. This content helps solve issues about misconfigured triggers and automations, which conditions and actions to use, and common errors that appear when using them. These articles also included information about the basics of creating and updating business rules and general workflows based on these two features.
- Can I add a tag to a user with a trigger action?
- I changed the checkbox tag from my field and now my workflow is broken
- What is the difference between calendar hours and business hours conditions?
- Why are my macros not sorting alphabetically?
- View titles don't translate when I change the language in my profile
- What time zone do trigger conditions reference?
- How do I create a trigger based on a ticket subject?
- What is the difference between "meet all" and "meet any" conditions?
- What is the difference between Created and Updated?
- When using a custom date field as a trigger condition, what does "is within the previous" and "is within the next" do?
- Is it possible to get usage data on macros, triggers, and automations?
- What does the "Automation could not be updated as" error message mean?
- Sending holiday notifications using triggers
- Can I add images to the body of emails sent by triggers or automations?
- Automations based on ticket subjects
- Why do I receive the message "Trigger order wasn't updated"?
- Can I automatically assign a ticket to the first responding agent?
- Can I use triggers to automatically CC end users?
- What is the difference between Add tags and Set tags in business rules?
- Why didn't a trigger fire for the CCd user?
- How does the Comment text condition work in business rules?
- Can I configure a trigger to add a comment to a ticket?
- How can I troubleshoot my triggers?
- Why doesn't my trigger or automation fire on follow-up tickets?
- Is it possible to identify words and phrases in a live conversation using triggers?
- How do I add a hyperlink to a trigger?
- How do I create a trigger? [Video]
- What trigger conditions and actions are available for customers on the Essential plan?
- How can I use automations to send alerts when a ticket needs a reply?
- What is the difference between triggers and automations?
- Can I add a tag to a user with a trigger action?
- I changed the checkbox tag from my field and now my workflow is broken
- What is the difference between calendar hours and business hours conditions?
- Why are my macros not sorting alphabetically?
- View titles don't translate when I change the language in my profile
- What time zone do trigger conditions reference?
- How do I create a trigger based on a ticket subject?
- What is the difference between "meet all" and "meet any" conditions?
- What is the difference between Created and Updated?
- When using a custom date field as a trigger condition, what does "is within the previous" and "is within the next" do?
- Is it possible to get usage data on macros, triggers, and automations?
- What does the "Automation could not be updated as" error message mean?
- Sending holiday notifications using triggers
- Can I add images to the body of emails sent by triggers or automations?
- Automations based on ticket subjects
- Why do I receive the message "Trigger order wasn't updated"?
- Can I automatically assign a ticket to the first responding agent?
- Can I use triggers to automatically CC end users?
- What is the difference between Add tags and Set tags in business rules?
- Why didn't a trigger fire for the CCd user?
- How does the Comment text condition work in business rules?
- Can I configure a trigger to add a comment to a ticket?
- How can I troubleshoot my triggers?
- Why doesn't my trigger or automation fire on follow-up tickets?
- Is it possible to identify words and phrases in a live conversation using triggers?
- How do I add a hyperlink to a trigger?
- How do I create a trigger? [Video]
- What trigger conditions and actions are available for customers on the Essential plan?
- How can I use automations to send alerts when a ticket needs a reply?
- What is the difference between triggers and automations?