Workflow: Automatically assign a ticket to the first responding agent

When an agent updates the ticket through an email, the Auto-assign to the first email responding agent trigger assigns tickets to that agent.

To automatically assign a ticket to the first agent who responds from the ticket interface, follow the steps below.

How to assign tickets to the first responding agent

To automatically assign a ticket

1. Create a new trigger
2. Add the below conditions under Meet ALL of the following conditions
   • Object > Ticket > Ticket | Is | Updated
   • Object > Ticket > Assignee | Is | -
   • Object > Ticket > Comment | Is | Present, and requester can see the comment
3. Add the action Object > Ticket > Assignee | Object > Ticket > (current user)
4. Click Create trigger

For more information about triggers, see the article: About triggers and how they work.