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How do I add a hyperlink to a trigger?



image avatar

Tiann Nelson-Luck

Zendesk Employee

Edited Jan 19, 2024


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10

10 comments

Has this been fixed? We are waiting years for this already! Common!!!

-1


This 

<a href="link URL">text</a>

Doesn't work in any automation's anymore. 

Not sure if google mail and others are stripping this out, but it used to work, and I've tested this again this morning - and they are not coming through hyperlinked anymore. 

Just on this note - I have tested as above with the parenthesis added. -- And this has always worked - and without the parenthesis where neither work.

Help would be much appreciated on why this is. Thanks!

0


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DJ Buenavista Jr.

Zendesk Customer Care

Hi Bart,

Thank you for reaching out to Zendesk Support.

In regards to your concern, I would advise checking first if you have Rich content formatting selected. From the Support page, go to Admin and under Settings, select Tickets.

Again, I just wanted to inform you as well that like what this article mentioned, we do not support or guarantee the code will work 100% of the time.

Thank you and have a wonderful day ahead!

Kind regards,

DJ Buenavista Jr. |
Customer Advocacy Specialist | Support@Zendesk.com

0


Hi,

I recently tried to implement a hyperlink with the HTML option inside of a trigger's text body, but it appears that it is still not working.

Can you, please, consider adding this option or guide us how can we send SMS with a hyperlink in it to an end-user?

 

Thank you.

0


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Dane

Zendesk Engineering

Hi Yanko,
 
I have tried it directly on my end and it's properly working. 
 
Please visit our <a href="https://www.google.com/">Help Center.</a>
 

 
You'll need to check your code format to make sure that it's setup correctly. Like what the article mentioned, Zendesk does not support or guarantee the code will work every time.

2


I don't see any HTML option in the comment editor for triggers. I'm trying to edit the auto-response just like in the comment just above mine. We have rich content enabled for emails; do I need to enable it somewhere else?

0


Hi Nate, 
 
To add hyperlinks to notifications sent using triggers or automations, you must use HTML. To add a hyperlink, you would use the following HTML:
<a href="link URL">text</a>
For more information on using HTML for formatting, see the article: Where can I use Markdown and HTML in Zendesk Support?
 
Thank you!
 
Regards,
 

0


Hello Everyone, 
 
To incorporate hyperlinks into notifications sent through automations, you can use the following HTML format:

<p>Thank you for reaching out! Please visit our <a href="link URL">text</a> for more information.</p>

Hope this proves helpful! :)

Best,

Kuldeep

0


How can I make my ticket id hyper linked where ticket id keeps changing every time so it will redirect us to exact ticket id in Zendesk

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You can close this ticket as issue is resolved

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