Question
Where can I use Markdown and HTML in Zendesk Support?
Answer
You can use Markdown in the places below:
- Agent signature
- Global agent signature
- Multibrand agent signatures
If you deactivate rich content, you can also use Markdown in these places:
- Macros
- Comments
You can use HTML in the places below:
- Triggers: You might need to compress HTML in some triggers. Use a compression tool, for example Text Fixer
- Automations
-
Dynamic content.
Note: HTML is not guaranteed when you use dynamic content in triggers, automations, or macros. - Email template
- CC email template
- Welcome email
- Verification email
Tip: If you see extra gaps or spaces when content is sent to customers, ensure your HTML is minified or written in one line.