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Account settings of the ticketing system
Articles that guide admins accessing the account settings of Support such as the profile page to update email address, name, language, signatures, and others. Content about the basics of the ticketing system.
On tickets, my ticket form automatically changes after an update
Edited Nov 12, 2024
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Can I use math equations to compute values from ticket fields?
Edited Oct 08, 2024
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How can I prevent agents from accessing the Talk dashboard?
Edited Jan 03, 2025
0 votes · 1 comment
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Why hours until due date doesn't work after due date expires?
Edited Oct 03, 2024
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Why am I seeing old macro suggestions?
Edited Jul 25, 2024
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How do I reassign reopened tickets to agents who are online?
Edited Aug 02, 2024
0 votes · 8 comments
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Welcome emails aren't sending when I create new customers
Edited Jan 23, 2024
1 vote · 0 comments
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Edited Jan 12, 2024
1 vote · 0 comments
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Will deleting users in Zendesk decrease my storage usage?
Edited Feb 06, 2025
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Can I get performance issues if I exceed my storage limit?
Edited Dec 01, 2023
0 votes · 2 comments
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How can I identify tickets with large attachments?
Edited Jan 09, 2025
0 votes · 3 comments
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3
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How do I update the primary email address of a user?
Edited May 07, 2024
1 vote · 0 comments
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Edited Aug 30, 2024
0 votes · 3 comments
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Can I use an automation to fire 24 hours after the date set up in a date field?
Edited Sep 13, 2024
0 votes · 1 comment
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Can I deactivate the Zendesk Agent Workspace on my trial account?
Edited Nov 02, 2023
3 votes · 2 comments
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2
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Why didn’t intelligent triage add predictions to a ticket?
Edited Nov 28, 2024
3 votes · 0 comments
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How does Zendesk account for daylight saving time?
Edited Jul 25, 2023
0 votes · 2 comments
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Why is the intent unavailable when I enable intelligent triage?
Edited Dec 09, 2024
1 vote · 0 comments
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The option to enable side conversations is missing in my account
Edited Sep 01, 2023
0 votes · 0 comments
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Agent's statuses are changing to online when enabling omnichannel routing
Edited Jan 13, 2025
1 vote · 6 comments
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Why aren't my keyboard shortcuts working?
Edited Jan 16, 2023
0 votes · 1 comment
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Which interface is my account using?
Edited Aug 15, 2024
0 votes · 0 comments
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When I try to update my email address the option is grayed out
Edited Dec 14, 2022
2 votes · 3 comments
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Can I use an agent's email address to receive tickets?
Edited Jan 18, 2024
0 votes · 1 comment
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What is the third party system option in a ticket sharing setup?
Edited Jan 18, 2024
1 vote · 0 comments
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How do I change my account name in Zendesk Support?
Edited Feb 22, 2024
14 votes · 4 comments
14
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4
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Where can I use Markdown and HTML in Zendesk Support?
Edited Dec 31, 2024
18 votes · 14 comments
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14
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How can I change the language in Support for my agents?
Edited Dec 14, 2022
5 votes · 0 comments
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Can I have multiple agent signatures?
Edited Dec 11, 2024
5 votes · 7 comments
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Why do I see Get started in my Support account home page?
Edited Aug 15, 2024
4 votes · 0 comments
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