When I try to update my email address the option is grayed out

Issue symptoms

I can’t change the email address from my profile page. The option Edit email is grayed out.

Resolution steps

There are two ways to update your primary email address from your profile. 

From Support

1. On the Support page, go to your profile icon in the upper-right corner of the page header, then select View profile.
2. Click on the +add contact to add the preferred email address.
3. A verification email will be sent to the newly added email address. Click on the link to confirm the new address.
4. Once the new email address has been verified, go back to the profile page and click on the arrow next to the new email. Choose Make primary contact.

From Admin Center

1. On Admin Center, go to your profile icon in the upper-right corner of the page header, then select View profile.
2. Click on the Account tab.
3. Update the email address on the email field.
4. Click on the Save button.

For more information, see this article: Viewing and editing your user profile in Zendesk Support.