Issue symptoms
I want to enable the side conversations feature, and don't see the option to activate it in Admin Center. What are the subscription requirements to enable side conversations?
Resolution steps
Side conversations is a feature available on Suite Professional plans and higher. For more information on our current Suite plans and features, see the article: About the Zendesk Suite plan types.
If the option to enable side conversations is missing, your Zendesk account may be on a legacy version that requires the Collaboration add-on to access this feature. For more information, see the article: About Zendesk product legacy add-ons.
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