The features described in this article were previously available as product add-ons prior to February 1, 2021, and are now considered legacy add-ons. If you're interested in a legacy add-on, you can contact our Sales team.
If you're looking for information about current add-ons, see About Zendesk Suite add-ons.
Zendesk Support legacy add-ons
These add-ons were available prior to February 1, 2021 and are now considered legacy add-ons.
|Boost your team's productivity and efficiency with these features:
|Collaborate with team members using these features:
|Suite Growth and above
|Gain insight into your customer base with customer lists. Learn more about subsets of your customers by organizing them into segments based on plan type, support history, industry, or other criteria.
|Support up to 300 multiple brands, with up to 300 Help Centers, from your
single Zendesk instance.
Multibrand is available as a feature of Support Enterprise (up to five brands) and as an add-on (up to 300 brands). Multibrand Help Center limits vary according to your plans:
|Add your company’s social messaging channels such as Facebook, X (formerly Twitter),
WhatsApp, and LINE to Support. See Getting started with social messaging channels.
The legacy Support Suite included this add-on at no additional cost.
|WhatsApp Phone Number Hosting Fee
|Add a WhatsApp phone number to Support if you have social messaging.
This add-on was also available on the legacy Support Suite.
|Increase your data storage limit. See Data storage limits for Zendesk Support.
Note: The More Storage add-on is no longer available for Support legacy plans, but you can add more storage to Zendesk Suite plans.
Zendesk product legacy add-ons
|Receive a continuous 30 minute Service Level Objective on critical requests from our global support team and 99.9% of uptime Service Level Agreement.
|Enhanced Disaster Recovery
|Enhance the protection of your Zendesk data and provides for faster recovery in the event of a disaster. See Enhanced Disaster Recovery .
|Meet your HIPAA requirement using Zendesk with certain security configurations. You may also execute Zendesk's BAA. See Advanced Compliance.
|Data Center Location
|Specify the location where your account data is hosted (US-only or EU-only). See About data center location.