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Enhanced Disaster Recovery



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Lisa Kelly

Zendesk Documentation Team

Edited Jun 21, 2024


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7 comments

Hi,

What (if any) is the cost of this safeguard?

Thanks,

Steve

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Dainne Kiara Lucena-Laxamana

Zendesk Customer Care

Hi Stephen Kairys!

I've gone ahead & created a ticket on your behalf so our sales team can discuss how much the cost would be for your subdomain.

We'll reach out to you soon!

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Hi,

What are the parameters on which this would be activated or available to be instigated?

Assume this covers us where something happens on the server location or a natural disaster etc. Would we be covered or able to use this feature if we ourselves did something that upset or caused data outage in our Zendesk environment?

 

Thanks

James

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When you mention "data", does this only include everything on the ticketing side?

Or what about Guide, Guide configurations (categories/sections), Portal customizations, community posts, Explore dashboards and reports?

Mary P

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Dane

Zendesk Engineering

@James and Mary,
 
The best people that can answer these questions will be our Sales team. I suggest initiating a Messaging session to connect with them directly.

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Lisa Kelly

Zendesk Documentation Team

Hi Brian
I recommend contacting Zendesk Customer Support so they can help answer your questions. 

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Here explains the recovery ONLY for Entreprise Plus license, what about the rest of plans? 
 

Where can I find info about it?

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