Enhanced Disaster Recovery

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5 Comments

  • Stephen Kairys

    Hi,

    What (if any) is the cost of this safeguard?

    Thanks,

    Steve

    0
  • Dainne Lucena
    Zendesk Customer Care

    Hi Stephen Kairys!

    I've gone ahead & created a ticket on your behalf so our sales team can discuss how much the cost would be for your subdomain.

    We'll reach out to you soon!

    1
  • James Beniston

    Hi,

    What are the parameters on which this would be activated or available to be instigated?

    Assume this covers us where something happens on the server location or a natural disaster etc. Would we be covered or able to use this feature if we ourselves did something that upset or caused data outage in our Zendesk environment?

     

    Thanks

    James

    0
  • Mary Paez

    When you mention "data", does this only include everything on the ticketing side?

    Or what about Guide, Guide configurations (categories/sections), Portal customizations, community posts, Explore dashboards and reports?

    Mary P

    0
  • Dane Adriano
    Zendesk Customer Care
    @James and Mary,
     
    The best people that can answer these questions will be our Sales team. I suggest initiating a Messaging session to connect with them directly.
    0

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