Question
Can I apply a math equation to custom, numerical, ticket fields?
Answer
Yes, you can apply equations with liquid markup, in a trigger or automation. Use the liquid codes below, replacing 001
and 002
with your actual ticket field ID.
For multiplications
{{ticket.ticket_field_001 | times: ticket.ticket_field_002}}
For additions
{{ticket.ticket_field_001 | plus: ticket.ticket_field_002}}
For subtractions
{{ticket.ticket_field_001 | minus: ticket.ticket_field_002}}
For divisons by
{{ticket.ticket_field_001 | divided_by: ticket.ticket_field_002}}
Disclaimer: This article is provided for instructional purposes only. Zendesk does not support or guarantee the code. Zendesk also can't provide support for liquid markup, see this Github article for more information: Liquid for designers. Post any issues you have in the comments section or try searching for a solution online.
For additional information, see these articles:
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