Where is it possible to use placeholders?
Placeholders are containers that hold dynamically generated ticket and user data. They help make automatic replies more personalized by including specific ticket and user details. The data comes from the ticket where the placeholder is applied.
There is a wide range of areas where placeholders can be implemented. Some examples include:
- Email notifications
- Dynamic content
- User and organization fields
- Help center
For a comprehensive list of placeholders and their uses, you may also want to check out this article: Zendesk placeholders reference.