Where can I use placeholders?

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  • HS
    Zendesk Luminary

    Is it possible to use a placeholder in Content Blocks for Help Center? My use case is for multibrand Help Centers - I would like to create one article to use across all brand Help Centers, with the brand name placeholder. Example: I have Brand A and Brand B. I would like the content block to be reused across both, with a placeholder for the brand name. 
    "To edit your {{brand.name}} profile information, click the profile icon in the upper right corner and then select edit."

  • Mike DR
    Zendesk Customer Care
    Hi Heather!
    Currently placeholders can only be used for Zendesk Support, I understand this is a neat feature to have. If you could submit product feedback as outlined here to communicate use case, headaches caused, etc. so our product team can take it into future roadmap + release consideration I would be greatly appreciative.

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