Welcome emails aren't sending when I create new customers

Issue symptoms

When I create new customers, the welcome emails aren't sent.

Resolution steps

• Make sure that your help center is active. Otherwise, only agents receive the welcome email.
• In Admin Center, select the option Also send a verification email when a new user is created by an agent or administrator. See the article: Customizing the user welcome email.

For more information, see these articles:

• Activating your help center
• Can I disable the welcome email notification for new end users?