Question

I want to prevent my new customers from receiving welcome email notifications. Can I disable the welcome email notification for customers?

Answer

You cannot disable welcome email notifications when your help center is enabled, and the account creation is initiated by the customer. You can only disable the welcome notification when the end-user profile is created by an admin or an agent. If your help center is not enabled, end-user welcome notifications are deactivated.

To prevent a particular client from receiving the welcome email

  1. Disable the notification for agent or admin-created users.
  2. Add the customer to Zendesk.
  3. Revert the change in the first step.

For more information about the welcome email notification, see the article: Customizing the user welcome email.

Note: The welcome email notification is sent based on whether your Support instance is open, closed, or restricted. For example, if your instance is open, and users are not required to register, a welcome email will not be sent. More details can be found in the article: Enabling anyone to submit tickets.
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