Question
I want to prevent my new customers from receiving welcome email notifications. Can I disable the welcome email notification for customers?
Answer
You can't disable welcome email notifications when your help center is enabled, and the customer initiated the account creation. You can only disable the welcome notification when an admin or agent creates the end-user profile. If your help center isn't enabled, end-user welcome notifications are deactivated.
To prevent a particular client from receiving the welcome email:
- Disable the notification for agent or admin-created users
- Add the customer to Zendesk
- Revert the change in the first step
For more information about the welcome email notification, see the article: Customizing the user welcome email.
Note: The welcome email notification is sent based on whether your Support instance is open, closed, or restricted. For example, if your instance is open, and users are not required to register, a welcome email isn't sent. More details can be found in the article: Enabling anyone to submit tickets.