Help with user management – Zendesk help

Help with user management

Users, groups, and organizations

How can I find changes to specific users with the audit log?

Why doesn't the receiving user see all CC tickets from the merging user?

My agents don't see the Customers page

Why doesn't the updated_at attribute return my last update to a Sell user profile?

How can I see who created users in my account?

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Reports, forecasts, and schedules in Zendesk Workforce management (WFM)

How are intraday tasks assigned to agents?

Can I schedule my agent to start 15 minutes or 45 minutes past the hour?

Why do I see flat lines in my forecast in yearly view?

Why do I see unequal Full-Time Equivalent (FTE) counts in different views of the forecast?

Can I extract data from Forecast in Zendesk WFM?

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Getting help with Zendesk Workforce management (WFM)

Why was my WFM task status automatically changed to Offline?

How do I use WFM when my agents manage requests in multiple channels, groups, and teams?

How to delete user in Zendesk WFM account?

Why do I see some agent activity entries in black?

Can I have a pool pricing option?

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Getting help with Zendesk QA

Where can I find tickets that were removed or replaced from assignments in Zendesk QA?

Does it matter who I select as a reviewee in calibrations in Zendesk QA?

Does changing my profile name in Support update my name in Zendesk QA?

How can I search for specific tickets in Zendesk QA?

Can I change an assignment in Zendesk QA without resetting the cycle?

See all 33 articles