Question
How can agents be prevented from accessing the Talk dashboard?
Answer
Users with a Talk Admin or Team lead role can view the dashboard and edit the state of other agents. Enterprise customers can control individual agent access to dashboards by creating custom roles with the View Talk dashboard permission.
For more information, see this article: Analyzing call activity with the Talk dashboard.
1 comment
Chris Lynge
Why is this locked behind a paywall? We shouldn’t need to pay for a higher tier for what should be basic functionality.
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