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Can I have multiple agent signatures?



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Nhia Lor

Zendesk Customer Care

Edited Dec 11, 2024


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7 comments

How does this work with Talk? If i'm cognizant of character limits that means I can't have the links or closings I would put in an email because that signature would carry over to text messages  would overload the character limit, correct?

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Ailyn Swinton

Zendesk Customer Care

Hi Bryan, Text messages have the standard 160 character limitation in length. So if the message has more than these characters, it will be split into two messages.

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As a bilingual Zendesk client, it's a barrier that we can't set up multiple signatures for our agents. Using the macros solution means extra manual edits on every ticket, exactly what we try to avoid with Zendesk. 

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Seems like this app is supposed to solve this issue, We haven't tried it ourselves yet...

https://www.zendesk.com/apps/support/539694/signsolvr/

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I'm thinking what I'm looking for is either a way to use multiple signatures for each agent or brand-specific signatures. I see that multiple signatures per agent aren't an available feature currently.

Hoping to find a workaround for an instance like the one below, where it automatically says the brand and followed by "Customer Experience team" some brands use different names like in this case "happiness delivery team" where we would need it changed for just this brand only. Is this possible?

 

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Hi Holly, and welcome to the community! There are some third-party apps available in our Marketplace that may provide the functionality you're looking for: Zendesk App Marketplace

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Hi Marina Holly Jones

since we also provide support in multiple languages and have more than 20 support signatures, we were dealing with the same issue.
 
We now created an app for us to solve this issue once and for all. If you want it too, check it out here: https://www.zendesk.com/marketplace/apps/support/261268/1-click-mail-signature/
 
It doesn't matter how many signatures you have, the Zendesk Signature app automatically detects the email address your customer is writing to and applies the correct mail signature!
It's also super easy to use. You simply reply to your ticket & click on “Apply Signature”.
You can have individual signatures for each email address and user.
 
The app is a real-time-saver. It saves us around 9 seconds per ticket, which means 2 hours of cost savings per month per agent.
 
 
And let me know what you think or if you have any suggestions to improve it.

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