Question
I want a signature for each language supported by my team. Can I have multiple agent signatures?
Answer
The agent signature populates through the placeholder {{agent.signature}}
. Currently, this placeholder doesn't support any variants natively. As a workaround use the following options:
- Create personal macros for each signature to then apply the macro to tickets
- Use third-party extensions on your browser, such as Text Blaze
- Use a third-party app from our Marketplace such as the Zignatures app
- Add additional signature information to each brand together with the agent signature placeholder to have a branded signature
- Use liquid markup in your triggers
For more information, see the article: Adding an agent signature to ticket email notifications.
7 comments
Bryan Rivard
How does this work with Talk? If i'm cognizant of character limits that means I can't have the links or closings I would put in an email because that signature would carry over to text messages would overload the character limit, correct?
0
Ailyn Swinton
Hi Bryan, Text messages have the standard 160 character limitation in length. So if the message has more than these characters, it will be split into two messages.
0
Marina
As a bilingual Zendesk client, it's a barrier that we can't set up multiple signatures for our agents. Using the macros solution means extra manual edits on every ticket, exactly what we try to avoid with Zendesk.
2
EA
Seems like this app is supposed to solve this issue, We haven't tried it ourselves yet...
https://www.zendesk.com/apps/support/539694/signsolvr/
0
Holly Jones
I'm thinking what I'm looking for is either a way to use multiple signatures for each agent or brand-specific signatures. I see that multiple signatures per agent aren't an available feature currently.
Hoping to find a workaround for an instance like the one below, where it automatically says the brand and followed by "Customer Experience team" some brands use different names like in this case "happiness delivery team" where we would need it changed for just this brand only. Is this possible?
0
Dave Dyson
0
Automate My Store
Hi Marina Holly Jones
0