Question
How can I find tickets with big attachments?
Answer
It is not possible to pull a list of tickets by attachment size. However, you can use the search operator has_attachment:true
or Zendesk APIs to pull a list of all tickets that have attachments.
Note: Private attachments are available in messaging tickets for end users and ticket assignees.
3 comments
Than Dev
If anyone is need of filtering tickets by specific attachment, you can try out my app Better Attachments. You can filter all your tickets by file type (e.g. images, zip files, PDFs), file name, or minimum file size. Of course, you can immediately download attachments from that view.
The app also comes included with a ticket sidebar app that displays an overview of all attachments (plus download button) inside your ticket.
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Isabella Ideberg
Hi Than Dev :) I am looking for an app that can detect tickets with large attachments, to delete them for more space in Zendesk. How does your app work, can it give a list of suggestions of tickets with large attachments to delete?
Any chance to try it out for a day or so?
1
Than Dev
Hi Isabella Ideberg thank you for your interest!
Indeed once you set the filters (e.g. 100mb) it will give you a list of all tickets with those characteristics.
There currently is no trial available but it is only a $9.99 one time payment and you can use all the features for ever.
https://www.zendesk.com/marketplace/apps/support/952928/better-attachments/
Let me know if you have any more questions!
Marc
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