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Why are my macros not sorting alphabetically?



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Destiny

Zendesk Customer Care

Edited Jul 09, 2024


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3 comments

i have more than 500 active macro. but when i go to Workspace > Agent tools > Macro > Edit order i only can see approx 100 macro that allowed to re-order, no next page for me find the balance 400 macro.

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Joanne Kow if you change the per_page=100 to 500, you will see all of them

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Teun Weeke , thak you for your response. As interim by changing per_page=100 to 500 will allowed me to see all macro. Our ticket to Zendesk Logged refer #12801879 mentioned it will be new enhancement and no timeline given.

 

And another issue from Workspaces > Agent tools > Macros

We will apply filter to see macro by group that we wanted. Filter works well. 

But when we click in to the macro that we wanted to update and SAVE, the filtered page no longer applied. We need to refilter again.

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