Question
I've deactivated the macro setting Manual ordering in Admin Center. Why are my macros still not sorting alphabetically?
Answer
When the Manual ordering macro setting is deactivated, it sorts the list of macros alphabetically. By default, the URL parameter sorts only 100 macros per page.
For accounts using more than 100 macros, you can fix this by changing the URL parameter per_page=100
to the number of macros in the account. See the example URL below.
For more information on ordering macros, see the article: Organizing and managing your macros.
3 comments
Joanne Kow
i have more than 500 active macro. but when i go to Workspace > Agent tools > Macro > Edit order i only can see approx 100 macro that allowed to re-order, no next page for me find the balance 400 macro.
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Teun Weeke
Joanne Kow if you change the per_page=100 to 500, you will see all of them
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Joanne Kow
Teun Weeke , thak you for your response. As interim by changing per_page=100 to 500 will allowed me to see all macro. Our ticket to Zendesk Logged refer #12801879 mentioned it will be new enhancement and no timeline given.
And another issue from Workspaces > Agent tools > Macros
We will apply filter to see macro by group that we wanted. Filter works well.
But when we click in to the macro that we wanted to update and SAVE, the filtered page no longer applied. We need to refilter again.
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