How can I identify the tickets that my automation has triggered?

Question

How can I view which tickets an automation has run on?

Answer

To see the tickets on which a particular automation has been executed:

1. Login to Zendesk as an administrator.
2. Use this URL: http://yoursubdomain.zendesk.com/rules/Automation_ID/tickets
3. From the URL, replace yoursubdomain with your actual Zendesk subdomain and Automation_ID with the specific number ID that appears at the end of your automation URL.
   For example, the below Automation_ID is 6241523731727:

Note: The system only shows this information for the past 41 days. It does not display email addresses. Check the ticket events to find related email addresses.

For more information, see these articles:

• About automations and how they work
• About the standard Support automations