Question
How can I view which tickets an automation has run on?
Answer
To see the tickets on which a particular automation has been executed, use the URL http://yoursubdomain.zendesk.com/rules/Automation_ID/tickets
, replacing yoursubdomain
with your actual Zendesk subdomain and Automation_ID
with the specific number ID that appears at the end of your automation URL.
For example, the below Automation_ID
is 6241523731727
:
Note: The system only shows this information for the past 41 days. It does not display email addresses. Check the ticket events to find related email addresses.
For more information, see these articles: