Issue symptoms
The titles of my views are not translated after I change the language in my profile.
Resolution steps
Views, triggers, and automations are translated to the language set initially within agent's profiles. When the language is later updated, it will stop the translation impacting the localization in Support.
To translate the title of default and custom views to the language set within agent profiles, use dynamic content placeholders within the title field. In the example image below, the placeholder {{zd.all_unsolved_tickets}} is used for the default view All unsolved tickets.
The following table details the placeholders of the default views:
| View title | Placeholder |
| Your unsolved tickets | zd.your_unsolved_tickets |
| Unassigned tickets | zd.unassigned_tickets |
| All unsolved tickets | zd.all_unsolved_tickets |
| Recently updated tickets | zd.recently_updated_tickets |
| Unsolved tickets in your groups | zd.unsolved_tickets_in_group |
| New tickets in your groups | zd.new_tickets_in_group |
| Pending tickets | zd.pending_tickets |
| Recently solved tickets | zd.recently_solved_tickets |
If CSAT is enabled, then an additional view is created:
| View title | Placeholder |
| Rated tickets from the last 7 day | zd.recently_rated_tickets |
For full details on using dynamic content, see the article: Providing multiple language support with dynamic content.