Question

What is the difference between the conditions Ticket > Ticket | Is | Created and Ticket > Ticket | Is | Updated in triggers?

Answer

  • A trigger with the condition Ticket > Ticket | Is | Created fires when a new ticket arrives in your account.
  • A trigger with the condition Ticket > Ticket | Is | Updated fires when an existing ticket is modified and the change is submitted.

If you want a trigger to fire, regardless of whether a ticket is created or updated, include both conditions under the Meet ANY of the following conditions section of your trigger setup. 

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For more information, see the article: Triggers: The importance of the 'Ticket is' condition.

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