Issue symptoms
When I try to enable omnichannel routing, I see the error Invalid settings.
Resolution steps
To solve the issue, click the Group-bases routing tab and add the unique auto-routing tag. Then, click Save.
This is a required tag that ensures to route email tickets through the standard omnichannel routing queue.
For more information, see this article: Managing your omnichannel routing configuration
1 comment
Lauren c Johnson
In order to set up omni channel routing via queues do you need to have it for emails, voice and chat? We don't have our chat set up yet and we do not want our emails to be part of it at this time. Just talk, but I get that error everytime I try and set it up.
Thanks
0