You can use our recipes to enhance your support. This article contains a reference list for all of our recipes.

Workflow recipes

  • Recipe: Funneling orders through Zendesk Support
  • Recipe: Using an About field
  • Recipe: Setting up Zendesk Support for gaming
  • Gaming companies share tips on using AI in customer support
  • Recipe: Setting up basic request ticket forms (Software example)
  • Configuring a follow-the-sun global support model
  • Tips for better one-touch resolution
  • Tips for lowering first reply time
  • Tips for improving your customer satisfaction ratings

Approval recipes

  • Recipe: Utilizing the light agent role for a customer approval workflow
  • Recipe for Approval process

Customer-centric recipes

  • Cookbook for the customer-centric company
  • Gather customer info for every support request
  • Collect customer insights and act on them
  • Gather customer info for every support request
  • Create meaningful views of your customers
  • Collect customer insights and act on them
  • Enhancing customer communication, comprehension, and retention with the use of media
  • Support recipe: Creating a view to replicate the legacy agent dashboard
  • Support recipe: Creating a view to show CSAT ratings without the legacy agent dashboard
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