Fine tuning articles give you tips, tricks, and best practices that can help you get the most from your Zendesk instance. In this article, you'll find links to all of the available fine tuning articles.
This article contains the following sections:
Support and ticketing
- Fine Tuning: Agent Productivity
- Fine Tuning: How to build your ideal workflow
- Fine Tuning: Succeeding with SLAs--why, when, and how!
- Fine Tuning: How to piece together your ideal Zendesk
- Fine Tuning: What to consider when going live with Zendesk Support
- Fine Tuning: Effective team communication in your support organization
- Fine Tuning: Maintaining your Zendesk with users, groups and organizations
Help center and self-service
- Fine Tuning: "Blueprinting" your help center
- Fine Tuning: Two ways to launch your help center community
- Fine Tuning: Help Center Customization
- Fine Tuning: The beauty of self-service: Why the best ticket is the one never created