Fine Tuning: How to build your ideal workflow

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3 Comments

  • saiid naji

    amazing... thanks a lot for your post.

    so useful.

    0
  • Riah Lao

    How can we add CC to a macro? I can only see Add Follower in the action.

    0
  • Dave Dyson
    Zendesk Community Manager
    Hi Riah, 
     
    Unfortunately, that's not currently supported (if you're using the current CCs and Followers experience). There's a product feedback thread on this subject, so I'd suggest you upvote and add your use case here: Adding non-agent CC in Macros
     
    Thanks!
    0

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