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Fine Tuning: How to build your ideal workflow



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Jennifer Rowe

Zendesk Documentation Team

Edited Jan 15, 2025


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4 comments

amazing... thanks a lot for your post.

so useful.

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How can we add CC to a macro? I can only see Add Follower in the action.

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Hi Riah, 
 
Unfortunately, that's not currently supported (if you're using the current CCs and Followers experience). There's a product feedback thread on this subject, so I'd suggest you upvote and add your use case here: Adding non-agent CC in Macros
 
Thanks!

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Hi Riah Lao ,
As you’ve found out, Zendesk macros can’t add CCs, which is why we built a custom marketplace app to do just that.  It is called Extended Macros app and you can find it in the Zendesk marketplace.  The app is free to use, so go ahead and visit the app page here to download it and get started.  For more help, you can read the app set up guide here.  Feedback is welcome!

Cheers ~

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