Explore recipe: Display all customer satisfaction comments

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3 Comments

  • Joshua Choate

    I followed the steps and I get all 63K survey's how do I limit the report for the current month.  

    3
  • Kevin Yu

    It's really frustrating to see Zendesk remove a default report and then force you to create the same default report yourself, with instructions like this article that doesn't even get you what you need. What good does having all the surveys I've ever had show up? I need to see the most recent, I need to choose a day, month, or year or a specific time frame. Adding time to rows OR columns results in Zendesk Explore crashing or saying there is too much data to populate. When the report does work, I choose a month and year and the satisfaction comments do not change whatsoever. Zendesk has been hugely frustrating for the past three years and this adds to it. Tons of effort being put into CSM sales type software, meanwhile the core features of Zendesk continue to deteriorate. Hate putting Community folks on blast, this goes higher up to the product team and its leadership.  

    EDIT: Anyone trying to find a way to do a super basic view of satisfaction comments, over a specific time frame (ideally last month) visit this link: https://support.zendesk.com/hc/en-us/community/posts/360052186773-How-to-recreate-the-Insights-CSAT-dashboard-in-Explore?

    It includes instructions to another article on how to create a Clickable but you don't really need that so everything you need should be in this article. 

    4
  • Kathleen Kelly

    I'd also add...
    In the Filters at the top, click Add. From there you can search a date option such as "Ticket created Date" and then "Edit date ranges".

     

    0

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