Explore recipes
- Explore recipes reference
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- Explore recipe: Reporting on tickets with a first reply time greater than 1 hour
- Explore recipe: Time Tracking app - Measuring update handling time
- Explore recipe: Time Tracking app - Measuring ticket handling time
- Explore recipe: Reporting on agent state
- Explore recipe: Tracking metrics for child tickets based on the parent ticket ID
- Explore recipe: Tickets with public agent comments
- Explore recipe: Reporting on first reply time for messaging tickets
- Explore recipe: Reporting on custom ticket statuses
- Explore recipe: Reporting on the number of reopened tickets by end users
- Explore recipe: Reporting on maximum capacities with omnichannel routing
- Explore recipe: Reporting on length of recorded calls by year and month
- Explore recipe: Creating a dashboard to report on live agent status
- Explore recipe: Creating a stepped trend line
- Explore recipe: Reporting on IVR keypresses based on ticket tags
- Explore recipe: Breakdown of CSAT by customer sentiment
- Explore recipe: Calls abandoned waiting over 10 seconds
- Explore recipe: Reporting on the volume of tickets generated by group each hour
- Explore recipe: Reporting on the number of reopened tickets per day
- Explore recipe: First priority value of a ticket
- Explore recipe: Reporting on tickets solved within business hours using a custom metric
- Explore recipe: Reporting on customer satisfaction sent by email
- Explore recipe: Comparing intelligent triage intent predictions with a custom About field
- Explore recipe: Messaging tickets by channel
- Explore recipe: Calls abandoned during the initial Talk greeting
- Explore recipe: Help center category views
- Explore recipe: Creating alternate SLA metrics
- Explore recipe: Average number of tickets per organization
- Explore recipe: Reporting on custom ticket fields
- Explore recipes reference
- Explore recipe showcase
- Explore recipe: Reporting on tickets with a first reply time greater than 1 hour
- Explore recipe: Time Tracking app - Measuring update handling time
- Explore recipe: Time Tracking app - Measuring ticket handling time
- Explore recipe: Reporting on agent state
- Explore recipe: Tracking metrics for child tickets based on the parent ticket ID
- Explore recipe: Tickets with public agent comments
- Explore recipe: Reporting on first reply time for messaging tickets
- Explore recipe: Reporting on custom ticket statuses
- Explore recipe: Reporting on the number of reopened tickets by end users
- Explore recipe: Reporting on maximum capacities with omnichannel routing
- Explore recipe: Reporting on length of recorded calls by year and month
- Explore recipe: Creating a dashboard to report on live agent status
- Explore recipe: Creating a stepped trend line
- Explore recipe: Reporting on IVR keypresses based on ticket tags
- Explore recipe: Breakdown of CSAT by customer sentiment
- Explore recipe: Calls abandoned waiting over 10 seconds
- Explore recipe: Reporting on the volume of tickets generated by group each hour
- Explore recipe: Reporting on the number of reopened tickets per day
- Explore recipe: First priority value of a ticket
- Explore recipe: Reporting on tickets solved within business hours using a custom metric
- Explore recipe: Reporting on customer satisfaction sent by email
- Explore recipe: Comparing intelligent triage intent predictions with a custom About field
- Explore recipe: Messaging tickets by channel
- Explore recipe: Calls abandoned during the initial Talk greeting
- Explore recipe: Help center category views
- Explore recipe: Creating alternate SLA metrics
- Explore recipe: Average number of tickets per organization
- Explore recipe: Reporting on custom ticket fields