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Trending Explore recipes: January 2025
Edited Feb 07, 2025
1 vote · 4 comments
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4
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Edited Jan 22, 2025
14 votes · 80 comments
14
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80
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Explore recipe: Filtering reports by date with the new dashboard experience
Edited Jan 22, 2025
0 votes · 0 comments
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Explore recipe: Reporting on suggested first replies
Edited Oct 04, 2024
0 votes · 0 comments
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Explore recipe: Reporting on the auto assist feature of agent copilot
Edited Dec 20, 2024
0 votes · 4 comments
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4
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Explore recipe: Displaying specific values to select from in a data filter on a dashboard
Edited Jul 23, 2024
0 votes · 0 comments
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Explore recipe: Reporting on custom omnichannel queue performance
Edited Sep 24, 2024
0 votes · 9 comments
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9
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Explore recipe: Reporting on searched phrases in the help center
Edited Jun 21, 2024
3 votes · 1 comment
3
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1
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Explore recipe: Reporting on tickets with a first reply time greater than 1 hour
Edited Jun 21, 2024
0 votes · 1 comment
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Explore recipe: Reporting on chat requesters by chats received brackets
Edited Jun 21, 2024
0 votes · 0 comments
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Explore recipe: Time Tracking app - Measuring update handling time
Edited Jun 21, 2024
1 vote · 15 comments
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15
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Explore recipe: Time Tracking app - Measuring ticket handling time
Edited Dec 03, 2024
2 votes · 3 comments
2
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3
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Explore recipe: Reporting on agent state
Edited Jun 21, 2024
0 votes · 5 comments
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5
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Explore recipe: Tracking metrics for child tickets based on the parent ticket ID
Edited Jun 21, 2024
0 votes · 2 comments
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Explore recipe: Tickets with public agent comments
Edited Jun 21, 2024
0 votes · 0 comments
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Explore recipe: Reporting on first reply time for messaging tickets
Edited Jun 21, 2024
0 votes · 4 comments
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Explore recipe: Reporting on custom ticket statuses
Edited Jun 21, 2024
1 vote · 7 comments
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7
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Explore recipe: Reporting on the number of reopened tickets by end users
Edited Jun 21, 2024
2 votes · 4 comments
2
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Explore recipe: Reporting on maximum capacities with omnichannel routing
Edited Jun 21, 2024
0 votes · 3 comments
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Explore recipe: Reporting on length of recorded calls by year and month
Edited Jun 21, 2024
4 votes · 1 comment
4
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Explore recipe: Creating a dashboard to report on live agent status
Edited Jun 21, 2024
0 votes · 3 comments
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Explore recipe: Creating a stepped trend line
Edited Jun 21, 2024
0 votes · 0 comments
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Explore recipe: Reporting on IVR keypresses based on ticket tags
Edited Jun 21, 2024
0 votes · 0 comments
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Explore recipe: Breakdown of CSAT by customer sentiment
Edited Oct 09, 2024
1 vote · 0 comments
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Explore recipe: Calls abandoned waiting over 10 seconds
Edited Jun 21, 2024
1 vote · 0 comments
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Explore recipe: Reporting on the volume of tickets generated by group each hour
Edited Jun 21, 2024
0 votes · 0 comments
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Explore recipe: Reporting on the number of reopened tickets per day
Edited Jun 21, 2024
0 votes · 4 comments
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4
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Explore recipe: First priority value of a ticket
Edited Jun 21, 2024
0 votes · 1 comment
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Explore recipe: Reporting on tickets solved within business hours using a custom metric
Edited Jun 21, 2024
0 votes · 3 comments
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Explore recipe: Reporting on customer satisfaction sent by email
Edited Jun 21, 2024
0 votes · 0 comments
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