Explore recipe: Creating a dashboard to report on live agent status

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1 Comments

  • Gerald J
    Zendesk Luminary

    The custom agent statuses doesnt adjust when a group filtered is applied which defeats the whole purpose of us using this configuration.

    If we filter to group A, it shoud display who is online, who is not, who is lunch, or break. 

    Right now it shows all agents in the same custom status. We cannot even filter it by group.

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