Explore recipe: Using constants to add historical data to reports



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Rob Stack

Zendesk Documentation Team

Edited Mar 05, 2025


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This would be helpful if the only thing we cared about were static ticket numbers. As it stands, we would have to create a massive amount of static metrics to account for the myriad ways we could be asked to slice our historic data to account for the fact that Zendesk is actively making it impossible for us to generate reports easily. 

 

In our organization, we have to report on unique statistics during audits on historic data, and what those requirements may be are not always known until we are asked to provide the overview during audits to ensure Legal and Regulatory compliance. We can't get around this - it is required by regulatory and legal bodies that we report on data older than 3 years. 

 

I don't see how this is helpful in bridging the functionality gap that's being created by preventing us full access to our ticket dataset, except on a superficial level. 

 

It also seems strange to suggest a View as a way to look at tickets from each year, because Views won't show archived tickets. 

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