Recent searches


No recent searches

Explore recipes


Explore recipe: List of incoming phone numbers by date

What's my plan? In this Explore recipe, you'll learn how to create a report that displays a list of incoming phone...

Edited Jun 21, 2024

0 votes  ·  15 comments

0

Votes

15

Comments


Explore recipe: Solved tickets this year compared to last year

What's my plan? In this Explore recipe, you'll learn how to create a line chart showing tickets solved this year com...

Edited Jun 21, 2024

2 votes  ·  8 comments

2

Votes

8

Comments


Explore recipe: Tickets by agent by channel

What's my plan? This report provides a quick way to see the number of tickets in your account broken down by the as...

Edited Jun 21, 2024

5 votes  ·  7 comments

5

Votes

7

Comments


Explore recipe: Displaying tickets with a higher than average first reply time

What's my plan? In this recipe, you'll learn how to do two things: Calculate the average first reply time (the time...

Edited Jun 21, 2024

1 vote  ·  0 comments

1

Vote

0

Comments


Explore recipe: Ticket creation heatmap

What's my plan? A heatmap is a great way to see activity at different times in a compact and easy to read way. W...

Edited Jun 21, 2024

11 votes  ·  14 comments

11

Votes

14

Comments


Explore recipe: Finding how many users submit tickets each month

What's my plan? This Explore recipe shows you how to find the number of unique users who submitted a ticket in any ...

Edited Jun 21, 2024

4 votes  ·  5 comments

4

Votes

5

Comments


Explore recipe: Creating run rate calculations

What's my plan? A run rate calculation helps you to determine how far towards a target you are and estimate your pr...

Edited Jun 21, 2024

0 votes  ·  2 comments

0

Votes

2

Comments


Explore recipe: Creating weekly date buckets

What's my plan? This recipe shows you how to display your weekly data in date buckets rather than just showing the in...

Edited Jun 21, 2024

5 votes  ·  13 comments

5

Votes

13

Comments


Explore recipe: Tickets created by group per month

In this Explore recipe, you'll learn how to report on the monthly count of tickets assigned within a specific group...

Edited Jun 21, 2024

2 votes  ·  2 comments

2

Votes

2

Comments