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Explore recipes


Explore recipe: Reporting on CSAT and one-touch tickets

What's my plan? In this Explore recipe, you'll learn how to create a report that compares the number of your one-to...

Edited Dec 16, 2024

1 vote  ·  4 comments

1

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4

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Explore recipe: First assignment to first resolution time

What's my plan? In this Explore recipe, you'll learn how to create a report to return the average time between a tic...

Edited Jun 21, 2024

3 votes  ·  15 comments

3

Votes

15

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Explore recipe: Total number of assignments

What's my plan? In this Explore recipe, you'll learn how to create a report that returns the number of times your a...

Edited Jun 21, 2024

2 votes  ·  11 comments

2

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11

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Explore recipe: Satisfaction trending year-over-year

What's my plan? This report enables you to track satisfaction score year-over-year, by creating multiple date range c...

Edited Jun 21, 2024

1 vote  ·  6 comments

1

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6

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Explore recipe: Getting to know dashboard filters

What's my plan? In this recipe, you'll create a simple report that lists agents and the number of solved tickets fo...

Edited Jun 21, 2024

3 votes  ·  18 comments

3

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18

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Explore recipe: Finding the first assignee for a ticket

What's my plan? In this Explore recipe, you'll learn how to use the Updates history dataset to find the first agent...

Edited Jun 21, 2024

4 votes  ·  29 comments

4

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29

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Explore recipe: Counting agent comment updates

What's my plan? In this recipe, you'll learn how to create a report to show the number of comments your agents have...

Edited Oct 22, 2024

5 votes  ·  23 comments

5

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23

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Explore recipe: Measuring agent acceptance rate

What's my plan? In this Explore recipe, you'll learn how to create a report that displays the number of chats accep...

Edited Jun 21, 2024

0 votes  ·  3 comments

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3

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Explore recipe: Breaking down tickets created by time period

What's my plan? In this Explore recipe, you'll learn how to create a report that breaks down how many tickets are bei...

Edited Jun 21, 2024

0 votes  ·  17 comments

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17

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Explore recipe: Suggested article attempts through to resolutions

What's my plan? Zendesk has renamed our bot capabilities. Answer Bot is now Zendesk bots. Flow Builder is bot build...

Edited Jun 21, 2024

3 votes  ·  2 comments

3

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2

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Explore recipe: Created tickets per month compared to the previous month

What's my plan? In this recipe, you will learn how to create a report that shows you the number of created tickets ...

Edited Oct 24, 2024

0 votes  ·  11 comments

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11

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Explore recipe: Reviewing SLA performance

What's my plan? In this Explore recipe, you'll learn how to create a report that shows how many tickets had their S...

Edited Jun 21, 2024

3 votes  ·  15 comments

3

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15

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Explore recipe: Tracking ticket assigns across groups

What's my plan? In this recipe, you'll learn how to create a report that shows the number of times tickets were ass...

Edited Jun 21, 2024

6 votes  ·  71 comments

6

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71

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Explore recipe: Identifying where chats originate with a bubble pack chart

What's my plan? In this simple Explore recipe, you'll learn how you can use the Bubble pack chart type to give you ...

Edited Jun 21, 2024

1 vote  ·  2 comments

1

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2

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Explore recipe: Analyzing Knowledge activity

What's my plan? Agents can use Knowledge in the context panel in the Support agent interface to search for and li...

Edited Aug 29, 2024

1 vote  ·  9 comments

1

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9

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Explore recipe: Determine ticket assignee when satisfaction rating is given

What's my plan? In this Explore recipe, you'll learn how to create a report that helps determine which agent was as...

Edited Jun 21, 2024

4 votes  ·  15 comments

4

Votes

15

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Explore recipe: Top ten Talk numbers by usage this week

What's my plan? In this Explore recipe, you'll learn how to create a report that displays your top ten Talk numbers...

Edited Jun 21, 2024

2 votes  ·  0 comments

2

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0

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Explore recipe: Excluding tickets closed by merge

What's my plan? In this Explore recipe, you'll learn how to find only tickets that weren't closed by merge. What ...

Edited Jun 21, 2024

8 votes  ·  27 comments

8

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27

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Explore recipe: Displaying the number of calls transferred to a group

What's my plan? In this Explore recipe, you'll learn how to create a report that displays the number of Talk calls...

Edited Jun 21, 2024

1 vote  ·  7 comments

1

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7

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Explore recipe: Chat engagements and duration by department

What's my plan? In this Explore recipe, you'll learn how to create a report that shows the number of chat engagemen...

Edited Jun 21, 2024

0 votes  ·  1 comment

0

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1

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Explore recipe: Reporting on macros using tags

What's my plan? While Explore does not report macro usage, you can get useful information into your reports by havi...

Edited Nov 20, 2024

5 votes  ·  34 comments

5

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34

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Explore recipe: Finding proactive tickets with customer replies

What's my plan? This Explore recipe shows you how to track tickets created by agents on behalf of customers that h...

Edited Jun 21, 2024

0 votes  ·  1 comment

0

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1

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Explore recipe: Displaying organizations with no users

What's my plan? This Explore recipe shows you how to create a report that shows organizations you've created that do...

Edited Jun 21, 2024

2 votes  ·  5 comments

2

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5

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Explore recipe: Resolved conversations rated as Good satisfaction today

What's my plan? In this recipe, you'll learn how to use the information that Explore collects from the Messaging chan...

Edited Jun 21, 2024

0 votes  ·  2 comments

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2

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Explore recipe: Reporting on refunds and cancellations with the Shopify integration

What's my plan? The Shopify integration for Support and Chat includes an app so agents can view Shopify order infor...

Edited Jun 21, 2024

1 vote  ·  0 comments

1

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0

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Explore recipe: One-touch tickets

What's my plan? In this Explore recipe, you'll discover how to create a report that shows one-touch tickets. These ...

Edited Nov 12, 2024

3 votes  ·  9 comments

3

Votes

9

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Explore recipe: Busiest times of day for each channel

What's my plan? In this recipe, you'll create a chart that indicates which of your channels are the busiest during ...

Edited Jun 21, 2024

0 votes  ·  2 comments

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2

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Explore recipe: Reporting on article views for all languages

What's my plan? Contributed by community member CJ Johnson. For the original conversation, see Return Article Titl...

Edited Jun 21, 2024

3 votes  ·  0 comments

3

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0

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Explore recipe: Filtering reports by business hours

What's my plan? Explore enables you to filter a reports by business hours. To do this, you need to create a calculat...

Edited Jun 21, 2024

9 votes  ·  15 comments

9

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15

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Explore recipe: Top problem tickets by unsolved incidents

What's my plan? In this Explore recipe, you'll learn how to create a report that shows the top problem tickets by n...

Edited Jun 21, 2024

4 votes  ·  5 comments

4

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5

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