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Explore recipes
Explore recipe: Reporting on CSAT and one-touch tickets
Edited Dec 16, 2024
1 vote · 4 comments
1
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4
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Explore recipe: First assignment to first resolution time
Edited Jun 21, 2024
3 votes · 15 comments
3
Votes
15
Comments
Explore recipe: Total number of assignments
Edited Jun 21, 2024
2 votes · 11 comments
2
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11
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Explore recipe: Satisfaction trending year-over-year
Edited Jun 21, 2024
1 vote · 6 comments
1
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6
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Explore recipe: Getting to know dashboard filters
Edited Jun 21, 2024
3 votes · 18 comments
3
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18
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Explore recipe: Finding the first assignee for a ticket
Edited Jun 21, 2024
4 votes · 29 comments
4
Votes
29
Comments
Explore recipe: Counting agent comment updates
Edited Oct 22, 2024
5 votes · 23 comments
5
Votes
23
Comments
Explore recipe: Measuring agent acceptance rate
Edited Jun 21, 2024
0 votes · 3 comments
0
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3
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Explore recipe: Breaking down tickets created by time period
Edited Jun 21, 2024
0 votes · 17 comments
0
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17
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Explore recipe: Suggested article attempts through to resolutions
Edited Jun 21, 2024
3 votes · 2 comments
3
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2
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Explore recipe: Created tickets per month compared to the previous month
Edited Oct 24, 2024
0 votes · 11 comments
0
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11
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Explore recipe: Reviewing SLA performance
Edited Jun 21, 2024
3 votes · 15 comments
3
Votes
15
Comments
Explore recipe: Tracking ticket assigns across groups
Edited Jun 21, 2024
6 votes · 71 comments
6
Votes
71
Comments
Explore recipe: Identifying where chats originate with a bubble pack chart
Edited Jun 21, 2024
1 vote · 2 comments
1
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2
Comments
Explore recipe: Analyzing Knowledge activity
Edited Aug 29, 2024
1 vote · 9 comments
1
Vote
9
Comments
Explore recipe: Determine ticket assignee when satisfaction rating is given
Edited Jun 21, 2024
4 votes · 15 comments
4
Votes
15
Comments
Explore recipe: Top ten Talk numbers by usage this week
Edited Jun 21, 2024
2 votes · 0 comments
2
Votes
0
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Explore recipe: Excluding tickets closed by merge
Edited Jun 21, 2024
8 votes · 27 comments
8
Votes
27
Comments
Explore recipe: Displaying the number of calls transferred to a group
Edited Jun 21, 2024
1 vote · 7 comments
1
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7
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Explore recipe: Chat engagements and duration by department
Edited Jun 21, 2024
0 votes · 1 comment
0
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1
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Explore recipe: Reporting on macros using tags
Edited Nov 20, 2024
5 votes · 34 comments
5
Votes
34
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Explore recipe: Finding proactive tickets with customer replies
Edited Jun 21, 2024
0 votes · 1 comment
0
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1
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Explore recipe: Displaying organizations with no users
Edited Jun 21, 2024
2 votes · 5 comments
2
Votes
5
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Explore recipe: Resolved conversations rated as Good satisfaction today
Edited Jun 21, 2024
0 votes · 2 comments
0
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2
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Explore recipe: Reporting on refunds and cancellations with the Shopify integration
Edited Jun 21, 2024
1 vote · 0 comments
1
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0
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Explore recipe: One-touch tickets
Edited Nov 12, 2024
3 votes · 9 comments
3
Votes
9
Comments
Explore recipe: Busiest times of day for each channel
Edited Jun 21, 2024
0 votes · 2 comments
0
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2
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Explore recipe: Reporting on article views for all languages
Edited Jun 21, 2024
3 votes · 0 comments
3
Votes
0
Comments
Explore recipe: Filtering reports by business hours
Edited Jun 21, 2024
9 votes · 15 comments
9
Votes
15
Comments
Explore recipe: Top problem tickets by unsolved incidents
Edited Jun 21, 2024
4 votes · 5 comments
4
Votes
5
Comments