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Explore recipe: Converting between metrics and attributes
Edited Jun 21, 2024
1 vote · 4 comments
1
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4
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Explore recipe: Breakdown of calls received per date, hour and half-hour
Edited Jun 21, 2024
1 vote · 2 comments
1
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2
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Explore recipe: Reporting on successful and unsuccessful callbacks
Edited Jun 21, 2024
0 votes · 5 comments
0
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5
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Explore recipe: Reporting on calls received per Talk number
Edited Jun 21, 2024
0 votes · 4 comments
0
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4
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Explore recipe: Solved ticket trends by assignee
Edited Jun 21, 2024
0 votes · 5 comments
0
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5
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Explore recipe: Displaying users with no ticket requests
Edited Jun 21, 2024
2 votes · 13 comments
2
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13
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Explore recipe: How your agents interact with customers and each other
Edited Jun 21, 2024
2 votes · 2 comments
2
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2
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Explore recipe: Determining satisfaction scores for your agents
Edited Jun 21, 2024
1 vote · 9 comments
1
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9
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Explore recipe: How to report on first reply time in Zendesk
Edited Jan 29, 2025
6 votes · 73 comments
6
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73
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Explore recipe: Creating advanced groups
Edited Jun 21, 2024
3 votes · 1 comment
3
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1
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Explore recipe: Joining attributes
Edited Nov 05, 2024
5 votes · 13 comments
5
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13
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Explore recipe: Percentage of chats answered within 30 seconds
Edited Jun 21, 2024
2 votes · 5 comments
2
Votes
5
Comments
Explore recipe: Unsolved tickets by group
Edited Jun 21, 2024
2 votes · 2 comments
2
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2
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Explore recipe: Ticket assigns per day
Edited Jun 21, 2024
3 votes · 10 comments
3
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10
Comments
Explore recipe: Week over week SLA percentage change
Edited Jun 21, 2024
3 votes · 7 comments
3
Votes
7
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Explore recipe: Analyzing skills-based activity
Edited Jun 21, 2024
0 votes · 1 comment
0
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1
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Edited Jun 21, 2024
2 votes · 2 comments
2
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2
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Explore recipe: Filtering for follow-up tickets
Edited Jun 21, 2024
2 votes · 21 comments
2
Votes
21
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Explore recipe: Percentage satisfaction score based on agent replies
Edited Jun 21, 2024
3 votes · 2 comments
3
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2
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Explore recipe: Working with stacked charts
Edited Jun 21, 2024
2 votes · 18 comments
2
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18
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Explore recipe: Backlog tickets by month
Edited Jun 21, 2024
4 votes · 8 comments
4
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8
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Explore recipe: Reporting on IVR destination group
Edited Jun 21, 2024
3 votes · 5 comments
3
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5
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Explore recipe: Combining zero agent replies into the one reply bracket
Edited Oct 22, 2024
2 votes · 0 comments
2
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0
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Explore recipe: Viewing the articles most commonly linked using Knowledge in tickets
Edited Aug 29, 2024
1 vote · 4 comments
1
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4
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Explore recipe: Count of tickets for a custom ticket field value
Edited Jun 21, 2024
2 votes · 9 comments
2
Votes
9
Comments
Explore recipe: Analyzing the last 100 suggested article tickets
Edited Dec 17, 2024
4 votes · 13 comments
4
Votes
13
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Explore recipe: Viewing Stella Connect Star Ratings as positive and negative CSAT scores
Edited Jun 21, 2024
4 votes · 9 comments
4
Votes
9
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Explore recipe: Change color of % one-touch tickets when it reaches a certain value
Edited Oct 24, 2024
4 votes · 26 comments
4
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26
Comments
Explore recipe: Reporting on solved zero-touch tickets
Edited Jun 21, 2024
0 votes · 9 comments
0
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9
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Explore recipe: How many tickets has a user submitted?
Edited Jan 08, 2025
2 votes · 3 comments
2
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3
Comments