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  1. Zendesk help
  2. Explore
  3. Using Explore for reporting and analytics
  4. Explore recipes
  1. Zendesk help
  2. Explore
  3. Using Explore for reporting and analytics
  4. Explore recipes

Explore recipes

  • Explore recipe: Unsolved tickets by group
  • Explore recipe: Ticket assigns per day
  • Explore recipe: Week over week SLA percentage change
  • Explore recipe: Analyzing skills-based activity
  • Explore recipe: Getting resolution times (first reply, first resolution, and full resolution) based on tags
  • Explore recipe: Filtering for follow-up tickets
  • Explore recipe: Percentage satisfaction score based on agent replies
  • Explore recipe: Working with stacked charts
  • Explore recipe: Backlog tickets by month
  • Explore recipe: Reporting on IVR destination group
  • Explore recipe: Combining zero agent replies into the one reply bracket
  • Explore recipe: Viewing the articles most commonly linked using Knowledge or the Knowledge Capture app in tickets
  • Explore recipe: Count of tickets for a custom ticket field value
  • Explore recipe: Analyzing the last 100 Answer Bot tickets
  • Explore recipe: Viewing Stella Connect Star Ratings as positive and negative CSAT scores
  • Explore recipe: Change color of % one-touch tickets when it reaches a certain value
  • Explore recipe: Reporting on solved zero-touch tickets
  • Explore recipe: Number of tickets submitted by your users
  • Explore recipe: List of incoming phone numbers by date
  • Explore recipe: Solved tickets this year compared to last year
  • Explore recipe: Tickets by agent by channel
  • Explore recipe: Displaying tickets with a higher than average first reply time
  • Explore recipe: Ticket creation heatmap
  • Explore recipe: Finding how many users submit tickets each month
  • Explore recipe: Creating run rate calculations
  • Explore recipe: Creating weekly date buckets
  • Explore recipe: Unsolved tickets by group
  • Explore recipe: Ticket assigns per day
  • Explore recipe: Week over week SLA percentage change
  • Explore recipe: Analyzing skills-based activity
  • Explore recipe: Getting resolution times (first reply, first resolution, and full resolution) based on tags
  • Explore recipe: Filtering for follow-up tickets
  • Explore recipe: Percentage satisfaction score based on agent replies
  • Explore recipe: Working with stacked charts
  • Explore recipe: Backlog tickets by month
  • Explore recipe: Reporting on IVR destination group
  • Explore recipe: Combining zero agent replies into the one reply bracket
  • Explore recipe: Viewing the articles most commonly linked using Knowledge or the Knowledge Capture app in tickets
  • Explore recipe: Count of tickets for a custom ticket field value
  • Explore recipe: Analyzing the last 100 Answer Bot tickets
  • Explore recipe: Viewing Stella Connect Star Ratings as positive and negative CSAT scores
  • Explore recipe: Change color of % one-touch tickets when it reaches a certain value
  • Explore recipe: Reporting on solved zero-touch tickets
  • Explore recipe: Number of tickets submitted by your users
  • Explore recipe: List of incoming phone numbers by date
  • Explore recipe: Solved tickets this year compared to last year
  • Explore recipe: Tickets by agent by channel
  • Explore recipe: Displaying tickets with a higher than average first reply time
  • Explore recipe: Ticket creation heatmap
  • Explore recipe: Finding how many users submit tickets each month
  • Explore recipe: Creating run rate calculations
  • Explore recipe: Creating weekly date buckets
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