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Explore recipes


Explore recipe: Converting between metrics and attributes

What's my plan? In this Explore recipe, you'll learn how you can take custom numeric fields in Explore (that are stor...

Edited Jun 21, 2024

1 vote  ·  4 comments

1

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4

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Explore recipe: Breakdown of calls received per date, hour and half-hour

What's my plan? This Explore recipe shows you how to create a report that lists the calls received per date, hour, ...

Edited Jun 21, 2024

1 vote  ·  2 comments

1

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2

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Explore recipe: Reporting on successful and unsuccessful callbacks

What's my plan? In this Explore recipe, you'll learn how to create a report that allows you to easily track successf...

Edited Jun 21, 2024

0 votes  ·  5 comments

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5

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Explore recipe: Reporting on calls received per Talk number

What's my plan? In this Explore recipe, you'll learn how to create a report that shows you the number of calls you...

Edited Jun 21, 2024

0 votes  ·  4 comments

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4

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Explore recipe: Solved ticket trends by assignee

What's my plan? In this Explore recipe, you'll learn how to create a report that shows solved ticket trends by assi...

Edited Jun 21, 2024

0 votes  ·  5 comments

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5

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Explore recipe: Displaying users with no ticket requests

What's my plan? This Explore recipe shows you how to create a report showing users who have not opened any tickets. ...

Edited Jun 21, 2024

2 votes  ·  13 comments

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13

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Explore recipe: How your agents interact with customers and each other

What's my plan? This Explore recipe provides a simple method for digging into your agent activity using the Updater...

Edited Jun 21, 2024

2 votes  ·  2 comments

2

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2

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Explore recipe: Determining satisfaction scores for your agents

What's my plan? In this Explore recipe, you'll learn how to create a report that helps determine the following satis...

Edited Jun 21, 2024

1 vote  ·  9 comments

1

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9

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Explore recipe: How to report on first reply time in Zendesk

What's my plan? This recipe shows you how to report on the median first reply time in minutes for tickets solved ea...

Edited Jan 29, 2025

6 votes  ·  73 comments

6

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73

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Explore recipe: Creating advanced groups

What's my plan? Explore’s custom groups provide more flexibility for understanding your team’s performance. For e...

Edited Jun 21, 2024

3 votes  ·  1 comment

3

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1

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Explore recipe: Joining attributes

What's my plan? In some cases joining attributes together can be more beneficial than using them separately. Use th...

Edited Nov 05, 2024

5 votes  ·  13 comments

5

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13

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Explore recipe: Percentage of chats answered within 30 seconds

What's my plan? In this Explore recipe, you'll learn how to create a report that reports the percentage of chats with...

Edited Jun 21, 2024

2 votes  ·  5 comments

2

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5

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Explore recipe: Unsolved tickets by group

What's my plan? In this Explore recipe, you'll learn how to create a report to show the number of unsolved tickets ...

Edited Jun 21, 2024

2 votes  ·  2 comments

2

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2

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Explore recipe: Ticket assigns per day

What's my plan? In this Explore recipe, you'll learn how to create an Explore report that will report on the number...

Edited Jun 21, 2024

3 votes  ·  10 comments

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10

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Explore recipe: Week over week SLA percentage change

What's my plan? In this Explore recipe, you'll learn how to create a report that shows the week over week percentag...

Edited Jun 21, 2024

3 votes  ·  7 comments

3

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7

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Explore recipe: Analyzing skills-based activity

What's my plan? Skills-based routing enables you to create and associate skills with individual agents. For example...

Edited Jun 21, 2024

0 votes  ·  1 comment

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Explore recipe: Getting resolution times (first reply, first resolution, and full resolution) based on tags

What's my plan? This recipe enables you to report on the first reply time (or other resolution time metrics) grouped ...

Edited Jun 21, 2024

2 votes  ·  2 comments

2

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2

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Explore recipe: Filtering for follow-up tickets

What's my plan? This recipe helps you to create a report that filters on follow-up tickets. It can be used to include...

Edited Jun 21, 2024

2 votes  ·  21 comments

2

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21

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Explore recipe: Percentage satisfaction score based on agent replies

What's my plan? In this Explore recipe, you'll learn how to create a report that shows the satisfaction score ratin...

Edited Jun 21, 2024

3 votes  ·  2 comments

3

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2

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Explore recipe: Working with stacked charts

What's my plan? A stacked chart breaks down each bar or column in a chart into subsections of the total. For exampl...

Edited Jun 21, 2024

2 votes  ·  18 comments

2

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18

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Explore recipe: Backlog tickets by month

What's my plan? In this recipe, you'll learn how to create a report that displays the number of tickets that were...

Edited Jun 21, 2024

4 votes  ·  8 comments

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8

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Explore recipe: Reporting on IVR destination group

What's my plan? In this recipe, you'll create a custom report showing the amount of calls routed to each destination ...

Edited Jun 21, 2024

3 votes  ·  5 comments

3

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5

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Explore recipe: Combining zero agent replies into the one reply bracket

What's my plan? This recipe shows you how to combine zero agent replies into the one agent reply bracket when usin...

Edited Oct 22, 2024

2 votes  ·  0 comments

2

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0

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Explore recipe: Viewing the articles most commonly linked using Knowledge in tickets

What's my plan? This Explore report enables you to report on the knowledge base articles that are being referenced ...

Edited Aug 29, 2024

1 vote  ·  4 comments

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4

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Explore recipe: Count of tickets for a custom ticket field value

What's my plan? This Explore report provides a quick way to see the number of tickets in your account broken down b...

Edited Jun 21, 2024

2 votes  ·  9 comments

2

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9

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Explore recipe: Analyzing the last 100 suggested article tickets

What's my plan? Zendesk has renamed our bot capabilities. Answer Bot is now Zendesk bots. Flow Builder is bot builde...

Edited Dec 17, 2024

4 votes  ·  13 comments

4

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13

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Explore recipe: Viewing Stella Connect Star Ratings as positive and negative CSAT scores

What's my plan? With thanks to Andrew Sapienza and Zach Arnold Stella Connect is software that connects customer feed...

Edited Jun 21, 2024

4 votes  ·  9 comments

4

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9

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Explore recipe: Change color of % one-touch tickets when it reaches a certain value

What's my plan? This Explore recipe shows you how to change the color of the % One-touch ticketsvalue to green when...

Edited Oct 24, 2024

4 votes  ·  26 comments

4

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26

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Explore recipe: Reporting on solved zero-touch tickets

What's my plan? In Zendesk Support, a zero-touch ticket is a ticket that was solved without an agent reply (known as...

Edited Jun 21, 2024

0 votes  ·  9 comments

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9

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Explore recipe: How many tickets has a user submitted?

What's my plan? This Explore recipe shows you how to report on how many tickets have been submitted by a user or ce...

Edited Jan 08, 2025

2 votes  ·  3 comments

2

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3

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