In this Explore recipe, you'll learn how to display only specific values from a drop-down list field in a dashboard filter.
This article contains the following topics:
What you'll need
Skill level: Advanced
Time required: 20 minutes
- Zendesk Explore Professional or Enterprise
- Editor or Admin permissions (see Giving users access to Explore)
- Ticket data in Zendesk Support
Creating the standard calculated attribute
- In Explore, click the Reports (
) icon in the left sidebar.
- Open any existing ticket report.
-
Create a standard calculated attribute with the following formula:
IF [Ticket group]="Quality" or [Ticket group]="Support" THEN [Ticket group] ENDIF
- In the formula:
- Replace the two mentions of
Ticket group
with your actual field name. - Replace
Quality
andSupport
with the existing field values you want to display.
- Replace the two mentions of
- Click Save.
Adding the filter to your dashboard
- In Explore, click the Dashboard icon (
) in the left sidebar.
- Open the dashboard of your choice.
- In your dashboard, click Add > Add data filter and add your new standard calculated attribute as your filter.
For more information, see these articles:
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