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Explore recipe: Comparing intelligent triage intent predictions with a custom About field
Edited Jun 21, 2024
1 vote · 1 comment
1
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1
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Explore recipe: Messaging tickets by channel
Edited Jun 21, 2024
0 votes · 0 comments
0
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0
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Explore recipe: Calls abandoned during the initial Talk greeting
Edited Jun 21, 2024
0 votes · 2 comments
0
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2
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Explore recipe: Help center category views
Edited Jun 21, 2024
3 votes · 5 comments
3
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5
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Explore recipe: Creating alternate SLA metrics
Edited Jun 21, 2024
3 votes · 12 comments
3
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12
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Explore recipe: Average number of tickets per organization
Edited Oct 24, 2024
0 votes · 9 comments
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9
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Explore recipe: Reporting on custom ticket fields
Edited Oct 22, 2024
0 votes · 6 comments
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6
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Explore recipe: Creating KPIs for tickets by status
Edited Jun 21, 2024
0 votes · 3 comments
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3
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Explore recipe: Monitoring changes in search data according to search queries
Edited Jun 21, 2024
0 votes · 0 comments
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0
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Explore recipe: Intelligent triage changes to intent
Edited Jun 21, 2024
0 votes · 0 comments
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0
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Explore recipe: Intelligent triage predictions and confidence
Edited Jun 21, 2024
0 votes · 0 comments
0
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0
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Explore recipe: End users that logged in over the last 30 days
Edited Jun 21, 2024
2 votes · 1 comment
2
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1
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Explore recipe: Auditing agent engagement activities in a chat
Edited Jun 21, 2024
1 vote · 2 comments
1
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2
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Explore recipe: Reporting on ticket deletions
Edited May 26, 2022
1 vote · 8 comments
1
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8
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Explore recipe: Counting the agents who use the knowledge section
Edited Jun 21, 2024
1 vote · 4 comments
1
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4
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Explore recipe: Reporting on Jira tickets
Edited Jun 21, 2024
1 vote · 16 comments
1
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16
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Explore recipe: Reporting on tickets with similar tags
Edited Jun 21, 2024
1 vote · 10 comments
1
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10
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Explore recipe: Finding articles with no views
Edited Jun 21, 2024
3 votes · 7 comments
3
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7
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Explore recipe: Reporting on tickets with an internal comment before a public comment
Edited Jun 21, 2024
0 votes · 4 comments
0
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4
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Explore recipe: Measuring call acceptance data for agents
Edited Jun 21, 2024
1 vote · 5 comments
1
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5
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Explore recipe: Reporting on top searched questions and clicks by date
Edited Oct 07, 2024
1 vote · 2 comments
1
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2
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Explore recipe: Reporting on article and translation languages
Edited Jun 21, 2024
2 votes · 4 comments
2
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4
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Explore recipe: Measuring counts of unassisted solved tickets
Edited Jun 21, 2024
1 vote · 0 comments
1
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0
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Explore recipe: Auditing a random selection of tickets
Edited Oct 24, 2024
0 votes · 13 comments
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13
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Explore recipe: Help center article views within 30 days of creation
Edited Dec 17, 2024
0 votes · 15 comments
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15
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Explore recipe: Recording the time when a checkbox was checked
Edited Jun 21, 2024
3 votes · 28 comments
3
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28
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Explore recipe: Reporting on tickets received at each support email address
Edited Jun 21, 2024
17 votes · 11 comments
17
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11
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Explore recipe: Time over time percentage change for a custom dropdown ticket field
Edited Jun 21, 2024
1 vote · 6 comments
1
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6
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Explore recipe: Calculate the percentage of inbound abandoned calls within a time frame
Edited Jun 21, 2024
2 votes · 10 comments
2
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10
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Explore recipe: Percentage of calls answered in 30 seconds or more
Edited Jun 21, 2024
4 votes · 10 comments
4
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10
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