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Explore recipe: Comparing intelligent triage intent predictions with a custom About field

What's my plan? You must have the Advanced AI add-on to create the report described in this article. Many custo...

Edited Jun 21, 2024

1 vote  ·  1 comment

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Explore recipe: Messaging tickets by channel

What's my plan? In this recipe, you'll learn how to create a report for messaging tickets by the ticket channel. Tip...

Edited Jun 21, 2024

0 votes  ·  0 comments

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Explore recipe: Calls abandoned during the initial Talk greeting

What's my plan? In this recipe, you'll learn how to create a report showing the number of abandoned calls during the...

Edited Jun 21, 2024

0 votes  ·  2 comments

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Explore recipe: Help center category views

What's my plan? In this Explore recipe, you’ll learn how to report on the total number of views a category in your ...

Edited Jun 21, 2024

3 votes  ·  5 comments

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Explore recipe: Creating alternate SLA metrics

What's my plan? There are some rare cases where SLAs have accurate metric data but are saved in the wrong status. ...

Edited Jun 21, 2024

3 votes  ·  12 comments

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Explore recipe: Average number of tickets per organization

What's my plan? In this Explore recipe, you'll learn how to create a report that shows the average number of ticket...

Edited Oct 24, 2024

0 votes  ·  9 comments

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Explore recipe: Reporting on custom ticket fields

What's my plan? You can use Explore to create an overview of your tickets based on specific ticket fields. This info...

Edited Oct 22, 2024

0 votes  ·  6 comments

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Explore recipe: Creating KPIs for tickets by status

What's my plan? In this Explore recipe, you’ll learn how to create KPIs that show how many tickets are in each defa...

Edited Jun 21, 2024

0 votes  ·  3 comments

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Explore recipe: Monitoring changes in search data according to search queries

What's my plan? This recipe will guide you through how to build a visual guide on changes happening in searches, cl...

Edited Jun 21, 2024

0 votes  ·  0 comments

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Explore recipe: Intelligent triage changes to intent

What's my plan? You must have the Advanced AI add-on to create the report described in this article. In this Ex...

Edited Jun 21, 2024

0 votes  ·  0 comments

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Explore recipe: Intelligent triage predictions and confidence

What's my plan? You must have the Advanced AI add-on to create the report described in this article. In this Ex...

Edited Jun 21, 2024

0 votes  ·  0 comments

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Explore recipe: End users that logged in over the last 30 days

What's my plan? This report provides a quick way to see your end users' last login timestamp over the last 30 days....

Edited Jun 21, 2024

2 votes  ·  1 comment

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Explore recipe: Auditing agent engagement activities in a chat

What's my plan? In this recipe, you’ll learn how to audit agent interactions in a chat. This can help surface the flo...

Edited Jun 21, 2024

1 vote  ·  2 comments

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Explore recipe: Reporting on ticket deletions

In this recipe, you’ll learn how to report on ticket deletion events, which can be used to show any tickets that have...

Edited May 26, 2022

1 vote  ·  8 comments

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Explore recipe: Counting the agents who use the knowledge section

What's my plan? In this Explore recipe, you'll learn how to calculate the number of agents who are using the knowle...

Edited Jun 21, 2024

1 vote  ·  4 comments

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Explore recipe: Reporting on Jira tickets

What's my plan? In this recipe, you’ll learn how to report on tickets that are linked to a Jira issue. As described ...

Edited Jun 21, 2024

1 vote  ·  16 comments

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Explore recipe: Reporting on tickets with similar tags

What's my plan? In this recipe, you’ll learn how to report on tickets with similar tags that include a certain word...

Edited Jun 21, 2024

1 vote  ·  10 comments

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10

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Explore recipe: Finding articles with no views

What's my plan? In this Explore recipe, you'll learn how to identify help center articles that have no views, or ve...

Edited Jun 21, 2024

3 votes  ·  7 comments

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Explore recipe: Reporting on tickets with an internal comment before a public comment

What's my plan? In this Explore recipe, you'll learn how to use the ticket updates dataset to report on tickets tha...

Edited Jun 21, 2024

0 votes  ·  4 comments

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Explore recipe: Measuring call acceptance data for agents

What's my plan? In this recipe, you’ll learn how to report on call acceptance data (whether agents accepted, declined...

Edited Jun 21, 2024

1 vote  ·  5 comments

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5

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Explore recipe: Reporting on top searched questions and clicks by date

What's my plan? In this recipe, you’ll learn how to report on the most frequently searched queries, the number of se...

Edited Oct 07, 2024

1 vote  ·  2 comments

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Explore recipe: Reporting on article and translation languages

What's my plan? In this recipe, you’ll learn how to report on the languages for the articles and translations in you...

Edited Jun 21, 2024

2 votes  ·  4 comments

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Explore recipe: Measuring counts of unassisted solved tickets

Zendesk has renamed our bot capabilities. Answer Bot is now Zendesk bots. Flow Builder is bot builder, and Article ...

Edited Jun 21, 2024

1 vote  ·  0 comments

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Explore recipe: Auditing a random selection of tickets

What's my plan? Explore is designed to slice and dice data by categories and fields, but sometimes you need a random...

Edited Oct 24, 2024

0 votes  ·  13 comments

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Explore recipe: Help center article views within 30 days of creation

What's my plan? In this Explore recipe, you’ll learn how to create several different reports on article views in you...

Edited Dec 17, 2024

0 votes  ·  15 comments

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15

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Explore recipe: Recording the time when a checkbox was checked

What's my plan? In this Explore recipe, you'll learn how to create a report that captures the time when a custom chec...

Edited Jun 21, 2024

3 votes  ·  28 comments

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Explore recipe: Reporting on tickets received at each support email address

What's my plan? In this recipe, you will learn how to create a report that shows the number of tickets in your acco...

Edited Jun 21, 2024

17 votes  ·  11 comments

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Explore recipe: Time over time percentage change for a custom dropdown ticket field

What's my plan? Admins commonly use custom fields to collect information that Zendesk Support doesn't collect by defa...

Edited Jun 21, 2024

1 vote  ·  6 comments

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Explore recipe: Calculate the percentage of inbound abandoned calls within a time frame

What's my plan? In this recipe, you'll learn how to create a report that shows the percentage of inbound calls that w...

Edited Jun 21, 2024

2 votes  ·  10 comments

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10

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Explore recipe: Percentage of calls answered in 30 seconds or more

What's my plan? In this recipe, you'll learn how to create a report that shows the number of calls that took 30 sec...

Edited Jun 21, 2024

4 votes  ·  10 comments

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10

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