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Explore recipes
Explore recipe: Using a Sunday to Saturday week attribute
Edited Jun 21, 2024
3 votes · 9 comments
3
Votes
9
Comments
Explore recipe: Days since an organization last submitted a ticket
Edited Jun 21, 2024
2 votes · 16 comments
2
Votes
16
Comments
Explore recipe: Taking dashboard filters and bookmarks to the next level
Edited Jan 10, 2025
4 votes · 9 comments
4
Votes
9
Comments
Explore recipe: Finding tickets with a specific word in the subject
Edited Jun 21, 2024
2 votes · 24 comments
2
Votes
24
Comments
Explore Recipe: Creating an agent leaderboard for solved tickets
Edited Oct 24, 2024
2 votes · 18 comments
2
Votes
18
Comments
Explore recipe: Reporting good and bad quality agent Talk calls this month
Edited Jun 21, 2024
1 vote · 0 comments
1
Vote
0
Comments
Explore recipe: Using bookmarks to filter live dashboards
Edited Jun 21, 2024
3 votes · 4 comments
3
Votes
4
Comments
Explore recipe: Display all customer satisfaction comments
Edited Jun 21, 2024
2 votes · 20 comments
2
Votes
20
Comments
Explore recipe: Tracking length of service of your agents
Edited Jun 21, 2024
1 vote · 6 comments
1
Vote
6
Comments
Time Tracking app - Metrics you need to be measuring
Edited Jun 21, 2024
10 votes · 113 comments
10
Votes
113
Comments
Explore recipe: Displaying tickets answered within different time brackets
Edited Nov 13, 2024
3 votes · 20 comments
3
Votes
20
Comments
Explore recipe: Reporting on created and solved tickets
Edited Jun 21, 2024
4 votes · 33 comments
4
Votes
33
Comments
Explore recipe: Tickets by time of day created
Edited Jun 21, 2024
1 vote · 11 comments
1
Vote
11
Comments
Explore recipe: Reporting on calls routed to external numbers
Edited Jun 21, 2024
0 votes · 0 comments
0
Votes
0
Comments
Explore recipe: Viewing the most common tags in tickets
Edited Jun 21, 2024
4 votes · 4 comments
4
Votes
4
Comments
Explore recipe: First reply time heatmap
Edited Jun 21, 2024
5 votes · 4 comments
5
Votes
4
Comments
Explore recipe: Percentage of tickets created by channel
Edited Jun 21, 2024
5 votes · 11 comments
5
Votes
11
Comments
Explore recipe: Analyzing suggested articles
Edited Jun 21, 2024
3 votes · 12 comments
3
Votes
12
Comments
Explore recipe: Due date performance report
Edited Jun 21, 2024
0 votes · 0 comments
0
Votes
0
Comments
Explore recipe: Measuring the number of incidents by problem
Edited Jun 21, 2024
9 votes · 13 comments
9
Votes
13
Comments
Explore recipe: Chat volume year over year
Edited Jun 21, 2024
1 vote · 0 comments
1
Vote
0
Comments
Explore recipe: Reporting on the duration of fields
Edited Jun 21, 2024
3 votes · 55 comments
3
Votes
55
Comments
Explore recipe: Reporting on internal tickets
Edited Oct 24, 2024
2 votes · 4 comments
2
Votes
4
Comments
Explore recipe: Creating a last refresh timestamp
Edited Jun 21, 2024
0 votes · 13 comments
0
Votes
13
Comments
Explore recipe: Reporting chat first reply time by brackets
Edited Jun 21, 2024
2 votes · 4 comments
2
Votes
4
Comments
Explore recipe: Average ticket resolution time without pending or on-hold time
Edited Jun 21, 2024
9 votes · 0 comments
9
Votes
0
Comments
Explore recipe: Comparing today's ticket volume to yesterday's
Edited Oct 24, 2024
4 votes · 20 comments
4
Votes
20
Comments
Explore recipe: Declined and missed calls by ticket ID and agent leg
Edited Jun 21, 2024
3 votes · 11 comments
3
Votes
11
Comments
Explore recipe: Count of tickets solved by linked articles by month
Edited Jun 21, 2024
0 votes · 9 comments
0
Votes
9
Comments
Explore recipe: Identify where chats originate with a table
Edited Jun 21, 2024
0 votes · 0 comments
0
Votes
0
Comments