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Explore recipes


Explore recipe: Using a Sunday to Saturday week attribute

What's my plan? In this Explore recipe, you'll learn how to create a Standard calculated attribute that always repo...

Edited Jun 21, 2024

3 votes  ·  9 comments

3

Votes

9

Comments


Explore recipe: Days since an organization last submitted a ticket

What's my plan? In this Explore recipe, you'll learn how to create a report that shows you when an organization las...

Edited Jun 21, 2024

2 votes  ·  16 comments

2

Votes

16

Comments


Explore recipe: Taking dashboard filters and bookmarks to the next level

What's my plan? This recipe demonstrates you how can use dashboard filters to quickly change configurations on dash...

Edited Jan 10, 2025

4 votes  ·  9 comments

4

Votes

9

Comments


Explore recipe: Finding tickets with a specific word in the subject

What's my plan? Use this Explore recipe to display tickets with a specific word or string in the subject field. What ...

Edited Jun 21, 2024

2 votes  ·  24 comments

2

Votes

24

Comments


Explore Recipe: Creating an agent leaderboard for solved tickets

What's my plan? Use this Explore recipe to create a leaderboard that displays your agents and the number of tickets ...

Edited Oct 24, 2024

2 votes  ·  18 comments

2

Votes

18

Comments


Explore recipe: Reporting good and bad quality agent Talk calls this month

What's my plan? These days, more agents are working remotely which presents challenges helping to diagnose Talk cal...

Edited Jun 21, 2024

1 vote  ·  0 comments

1

Vote

0

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Explore recipe: Using bookmarks to filter live dashboards

What's my plan? When you add live data widgets to your Explore Enterprise dashboards, these don't support ...

Edited Jun 21, 2024

3 votes  ·  4 comments

3

Votes

4

Comments


Explore recipe: Display all customer satisfaction comments

What's my plan? In this Explore recipe, you'll learn how to create a report that lists all the customer satisfactio...

Edited Jun 21, 2024

2 votes  ·  20 comments

2

Votes

20

Comments


Explore recipe: Tracking length of service of your agents

What's my plan? Sometimes, it might be useful to track the length of service (or tenure) of the agents in your suppo...

Edited Jun 21, 2024

1 vote  ·  6 comments

1

Vote

6

Comments


Time Tracking app - Metrics you need to be measuring

What's my plan? The Zendesk Time Tracking app helps support managers gain visibility into the actual time spent acr...

Edited Jun 21, 2024

10 votes  ·  113 comments

10

Votes

113

Comments


Explore recipe: Displaying tickets answered within different time brackets

What's my plan? This Explore recipe shows the percentage of tickets being replied to in different time brackets, fo...

Edited Nov 13, 2024

3 votes  ·  20 comments

3

Votes

20

Comments


Explore recipe: Reporting on created and solved tickets

What's my plan? This recipe shows you how to create custom reports to analyze your created and solved tickets by da...

Edited Jun 21, 2024

4 votes  ·  33 comments

4

Votes

33

Comments


Explore recipe: Tickets by time of day created

What's my plan? This Explore recipe shows you how to analyze when tickets are created by time of day. This recipe c...

Edited Jun 21, 2024

1 vote  ·  11 comments

1

Vote

11

Comments


Explore recipe: Reporting on calls routed to external numbers

What's my plan? In this recipe, you'll create a report that shows the calls which are routed to external numbers f...

Edited Jun 21, 2024

0 votes  ·  0 comments

0

Votes

0

Comments


Explore recipe: Viewing the most common tags in tickets

What's my plan? Explore doesn't scan for the most common words used in your tickets. However, if you have automatic...

Edited Jun 21, 2024

4 votes  ·  4 comments

4

Votes

4

Comments


Explore recipe: First reply time heatmap

What's my plan? A heatmap is a great way to see your team’s effectiveness at different times in a very compact way....

Edited Jun 21, 2024

5 votes  ·  4 comments

5

Votes

4

Comments


Explore recipe: Percentage of tickets created by channel

What's my plan? In this Explore recipe, you'll learn how to create a report that displays the percentage of tickets ...

Edited Jun 21, 2024

5 votes  ·  11 comments

5

Votes

11

Comments


Explore recipe: Analyzing suggested articles

What's my plan? Zendesk has renamed our bot capabilities. Answer Bot is now Zendesk bots. Flow Builder is bot build...

Edited Jun 21, 2024

3 votes  ·  12 comments

3

Votes

12

Comments


Explore recipe: Due date performance report

What's my plan? In this Explore recipe, you'll learn how to create a report that helps report on your agents' adher...

Edited Jun 21, 2024

0 votes  ·  0 comments

0

Votes

0

Comments


Explore recipe: Measuring the number of incidents by problem

What's my plan? This recipe will show you how to create a report measuring the number of incidents by problem ticke...

Edited Jun 21, 2024

9 votes  ·  13 comments

9

Votes

13

Comments


Explore recipe: Chat volume year over year

What's my plan? In this Explore recipe, you'll learn how to create a report that shows the number of chat engagemen...

Edited Jun 21, 2024

1 vote  ·  0 comments

1

Vote

0

Comments


Explore recipe: Reporting on the duration of fields

What's my plan? In this Explore recipe, you'll discover how to measure how long some of your ticket fields were set...

Edited Jun 21, 2024

3 votes  ·  55 comments

3

Votes

55

Comments


Explore recipe: Reporting on internal tickets

What's my plan? This recipe helps you to create a report that uses a custom metric to display only internal tickets,...

Edited Oct 24, 2024

2 votes  ·  4 comments

2

Votes

4

Comments


Explore recipe: Creating a last refresh timestamp

What's my plan? Contributed by community moderator Graeme Carmichael.For the original conversation, see Explore: L...

Edited Jun 21, 2024

0 votes  ·  13 comments

0

Votes

13

Comments


Explore recipe: Reporting chat first reply time by brackets

What's my plan? This recipe shows you how to create a report that tracks your agents first reply time bracket for cha...

Edited Jun 21, 2024

2 votes  ·  4 comments

2

Votes

4

Comments


Explore recipe: Average ticket resolution time without pending or on-hold time

What's my plan? In this Explore recipe, you'll learn how to create a report that displays the average full ticket r...

Edited Jun 21, 2024

9 votes  ·  0 comments

9

Votes

0

Comments


Explore recipe: Comparing today's ticket volume to yesterday's

What's my plan? With thanks to Taylor Bowser from Zendesk customer advocates. A common request from Explore admins ...

Edited Oct 24, 2024

4 votes  ·  20 comments

4

Votes

20

Comments


Explore recipe: Declined and missed calls by ticket ID and agent leg

What's my plan? This Explore recipe shows you how to create a report that provides a quick way to see the list of t...

Edited Jun 21, 2024

3 votes  ·  11 comments

3

Votes

11

Comments


Explore recipe: Count of tickets solved by linked articles by month

What's my plan? This Explore report enables you to report on the number of tickets solved by articles linked to the...

Edited Jun 21, 2024

0 votes  ·  9 comments

0

Votes

9

Comments


Explore recipe: Identify where chats originate with a table

What's my plan? This report provides a quick way to see the number of chats in your account broken down by the coun...

Edited Jun 21, 2024

0 votes  ·  0 comments

0

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0

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