Explore recipes
- Explore recipe: Reporting on created and solved tickets
- Explore recipe: Tickets by time of day created
- Explore recipe: Reporting on calls routed to external numbers
- Explore recipe: Viewing the most common keywords in tickets
- Explore recipe: Reporting on tickets without a public reply
- Explore recipe: First reply time heatmap
- Explore recipe: Percentage of tickets created by channel
- Explore recipe: Analyzing Answer Bot activity
- Explore recipe: Due date performance report
- Explore recipe: Measuring the number of incidents by problem
- Explore recipe: Chat volume year over year
- Explore recipe: Reporting on the duration of fields
- Explore recipe: Reporting on internal tickets
- Explore recipe: Creating a last refresh timestamp
- Explore recipe: Reporting chat first reply time by brackets
- Explore recipe: Average ticket resolution time without pending or on-hold time
- Explore recipe: Comparing today's ticket volume to yesterday's
- Explore recipe: Declined and missed calls by ticket ID and agent leg
- Explore recipe: Count of tickets solved by linked articles by month
- Explore recipe: Identify where chats originate with a table
- Explore recipe: Converting between metrics and attributes
- Explore recipe: Breakdown of calls received per date, hour and half-hour
- Explore recipe: Reporting on successful and unsuccessful callbacks
- Explore recipe: Reporting on calls received per Talk number
- Explore recipe: Solved ticket trends by assignee
- Explore recipe: Displaying users with no ticket requests
- Explore recipe: How your agents interact with customers and each other
- Explore recipe: Determining satisfaction scores for your agents
- Explore recipe: Reporting on first reply time
- Explore recipe: Creating advanced groups
- Explore recipe: Reporting on created and solved tickets
- Explore recipe: Tickets by time of day created
- Explore recipe: Reporting on calls routed to external numbers
- Explore recipe: Viewing the most common keywords in tickets
- Explore recipe: Reporting on tickets without a public reply
- Explore recipe: First reply time heatmap
- Explore recipe: Percentage of tickets created by channel
- Explore recipe: Analyzing Answer Bot activity
- Explore recipe: Due date performance report
- Explore recipe: Measuring the number of incidents by problem
- Explore recipe: Chat volume year over year
- Explore recipe: Reporting on the duration of fields
- Explore recipe: Reporting on internal tickets
- Explore recipe: Creating a last refresh timestamp
- Explore recipe: Reporting chat first reply time by brackets
- Explore recipe: Average ticket resolution time without pending or on-hold time
- Explore recipe: Comparing today's ticket volume to yesterday's
- Explore recipe: Declined and missed calls by ticket ID and agent leg
- Explore recipe: Count of tickets solved by linked articles by month
- Explore recipe: Identify where chats originate with a table
- Explore recipe: Converting between metrics and attributes
- Explore recipe: Breakdown of calls received per date, hour and half-hour
- Explore recipe: Reporting on successful and unsuccessful callbacks
- Explore recipe: Reporting on calls received per Talk number
- Explore recipe: Solved ticket trends by assignee
- Explore recipe: Displaying users with no ticket requests
- Explore recipe: How your agents interact with customers and each other
- Explore recipe: Determining satisfaction scores for your agents
- Explore recipe: Reporting on first reply time
- Explore recipe: Creating advanced groups