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Brighton

Joined May 17, 2022

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Last activity Apr 10, 2024

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ACTIVITY OVERVIEW

Latest activity by Brighton

Brighton commented,

CommentTeam members and groups

when I try to create a custom report all I get is this:

View comment · Posted Jan 29, 2024 · Brighton

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Brighton commented,

Community comment Feedback - Chat and Messaging (Chat)

Current wait times and place in queue would be extremly helpful during times of high volume or always. 

View comment · Posted Dec 07, 2023 · Brighton

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Brighton commented,

Community comment Feedback - Chat and Messaging (Chat)

I too would find it valuable to provide the customers in queue with current wait times and place in line. In turn give them the option to submit a form/ticket if they prefer not to wait to chat live. 

View comment · Posted Dec 07, 2023 · Brighton

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Brighton commented,

Community comment Feedback - Chat and Messaging (Chat)

This feature would be incredibly important as we head into the holidays. Being able to update one source to then reflect on all business hours flowbuilder steps would be great to easily add and remove it before and after holidays. 

View comment · Posted Dec 07, 2023 · Brighton

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Brighton created a post,

Post Feedback - Ticketing system (Support)

Hello,

As we approach the holidays it would be beneficial to have a way to bulk update all flowbuilder responses once it hits the business hours conditions to include holiday OOO messages. Going through each flowbuilder one by one before and after a holiday is extremely tedious and time consuming. 

Has anyone else found an easy way to still use flowbuilders to mitigate self serve answerable questions but then advise of holiday OOO once they get to the point of being xfrd to an agent?

Posted Nov 17, 2023 · Brighton

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Brighton created a post,

Post Developer - Zendesk SDKs

 

Users are unable to see what they typing in MobileSDK chat widget in android. How do I fix this?

Posted Sep 21, 2023 · Brighton

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Brighton commented,

CommentUsing legacy AI agent functionality

If we get feedback on a specific end user that used the bot and would like to see their journey through the flowbuilder, what kind of report would we be able to build to find that information?

Id like to be able to search the end user email and/or name and find their flowbuilder "transcript" even if they werent xfrd to an agent. Thanks!

View comment · Posted Sep 19, 2023 · Brighton

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Brighton commented,

CommentBuilding reports

If we get feedback on a specific end user that used the bot and would like to see their journey through the flowbuilder, what kind of report would we be able to build to find that information?

Id like to be able to search the end user email and/or name and find their flowbuilder "transcript" even if they werent xfrd to an agent. Thanks!

View comment · Posted Sep 19, 2023 · Brighton

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Brighton created a post,

Post Feedback - Chat and Messaging (Chat)

Hello! We just launched our first flowbuilder and the first response is set to have the member input their name and email...but that form input is not being sent to the agent who gets assigned the chat. 

 

I am trying to figure out why it would be blank?

Posted Sep 18, 2023 · Brighton

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Brighton commented,

CommentRouting

Is there a way within messaging to automatically respond to new chats that there may be a delay in response during business hours due to higher than normal volume when all online agent are at capacity?

View comment · Posted Aug 17, 2023 · Brighton

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