Bulk update flowbuilder responses to business hours during holidays

4 Comments

  • Official comment
    Shiyu Zhu
    Zendesk Product Manager

    Hello everyone,

    Thank you for taking the time to share your feedback.

    I want to let you know that we will be launching flow-linking capabilities in the next few weeks. This feature will allow you to create reusable answers so that you only have to update the content once and have the changes reflected everywhere.

  • Viachaslau Skorbezh

    We also often have to update similar steps in different responses. It'd be great to have an analog of Guide's content block but in builder. 

    2
  • Shawna James
    Community Product Feedback Specialist
    Hey Brighton, thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
    2
  • Nikki Goodson

    I just went live with bot builder last month. So:

    As I'm building, it would be so helpful for there to be "blocks" that I can reuse or reference w/o needing to rebuild them in each answer and then copy/paste them within each answer.

    In particular, one branch that I'm frequently using is:

    Did this solve your question? (I start with the built-in answer type)

    If Yes - I don't use the default response "Great, knowledge is power. You can ask me another question at any time." b/c it doesn't fit our tone. So I have to edit that verbiage first.

    If No - I then use a business open/closed branch to offer leaving a message vs transferring to agent.

     

    1

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