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Bulk update flowbuilder responses to business hours during holidays
Posted Nov 17, 2023
Hello,
As we approach the holidays it would be beneficial to have a way to bulk update all flowbuilder responses once it hits the business hours conditions to include holiday OOO messages. Going through each flowbuilder one by one before and after a holiday is extremely tedious and time consuming.
Has anyone else found an easy way to still use flowbuilders to mitigate self serve answerable questions but then advise of holiday OOO once they get to the point of being xfrd to an agent?
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4 comments
Official
Shiyu Zhu
Hello everyone,
Thank you for taking the time to share your feedback.
I want to let you know that we will be launching flow-linking capabilities in the next few weeks. This feature will allow you to create reusable answers so that you only have to update the content once and have the changes reflected everywhere.
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Viachaslau
We also often have to update similar steps in different responses. It'd be great to have an analog of Guide's content block but in builder.
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Shawna James
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Nikki Goodson
I just went live with bot builder last month. So:
As I'm building, it would be so helpful for there to be "blocks" that I can reuse or reference w/o needing to rebuild them in each answer and then copy/paste them within each answer.
In particular, one branch that I'm frequently using is:
Did this solve your question? (I start with the built-in answer type)
If Yes - I don't use the default response "Great, knowledge is power. You can ask me another question at any time." b/c it doesn't fit our tone. So I have to edit that verbiage first.
If No - I then use a business open/closed branch to offer leaving a message vs transferring to agent.
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