Flowbuilder not putting form answers in ticket for agent
Hello! We just launched our first flowbuilder and the first response is set to have the member input their name and email...but that form input is not being sent to the agent who gets assigned the chat.
I am trying to figure out why it would be blank?
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Hello Brighton! It looks like this is a question better suited for support. Here is a helpful article to get you started over there. Thank you!
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hey Brighton,
I checked my test account and this is what it looks like for me - screenshot below. I just wanted to check if the form details were perhaps posted as a second comment after the "A form was sent" comment, like you can see in my screenshot.
Let me know how you go :)
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