Adding or editing your help center alias

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4 Comments

  • Mirek Kokeš

    Hi @...,

    Can an Agent create/change an alias of the end-user? I didn't find any setting for this. Is this by design that agent is not able to do it or am I blind? :) Thank you.

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  • Nicole Saunders
    Zendesk Community Manager

    Hi Mirek,

    No, an agent cannot change or create the alias of an end user. To be honest, we haven't been asked for this functionality before.

    If it's something you'd like to request, you can post in the Feedback on Gather topic in the community. If you haven't posted there before, here's some information on how to write an effective feedback post.

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  • Sinead Breen

    Hi Nicole, I appear to loose the Alias when I use Macros across tickets being assigned to different groups.  In my default group, Macro 1, the Alias appears, when I use the same Macro outside of my default group there are ... instead of the Alias.  How can I approach this, as I want the Alias to appear no matter which group the ticket is assigned to.  Many thanks!

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  • Dane Adriano
    Zendesk Customer Care

    Sinead Breen,

    Due to the nature of this concern, I have created a ticket for you. Please wait for my update and let's continue our conversation there. 

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