Adding or editing your help center alias

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  • Mirek Kokeš

    Hi @...,

    Can an Agent create/change an alias of the end-user? I didn't find any setting for this. Is this by design that agent is not able to do it or am I blind? :) Thank you.

  • Nicole Saunders
    Zendesk Community Manager

    Hi Mirek,

    No, an agent cannot change or create the alias of an end user. To be honest, we haven't been asked for this functionality before.

    If it's something you'd like to request, you can post in the Feedback on Gather topic in the community. If you haven't posted there before, here's some information on how to write an effective feedback post.


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