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End-user guide for Help Center


Help center guide for end users

What's my plan? The help center is designed to provide end users with a complete self-service ...

Edited Feb 10, 2025

21 votes  ·  17 comments

21

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17

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Generative search for help center (EAP)

The features described in this article are currently available in an early access program (EAP)...

Edited Feb 10, 2025

4 votes  ·  61 comments

4

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61

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Understanding the semantic search roll out plan

What's my plan? As Zendesk expands its AI model to cover more search channels, semantic search will continue to b...

Edited Oct 22, 2024

1 vote  ·  1 comment

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1

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Accessing help center with two-factor authentication

What's my plan? Two-factor authentication enhances security by adding an extra layer of protection, m...

Edited Feb 12, 2025

30 votes  ·  9 comments

30

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9

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Using the new request list experience in the help center customer portal (Beta)

What's my plan? Note: The new request list experience is currently in an Open Beta program. The help center, by...

Edited Dec 17, 2024

4 votes  ·  90 comments

4

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90

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Editing your help center profile

What's my plan? Help center profiles display user information, activity, and recent contr...

Edited Jun 21, 2024

3 votes  ·  2 comments

3

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Adding or editing your help center alias

What's my plan? If you are an end user and aliases are enabled for your help center, you can set up an alias in you...

Edited Jun 21, 2024

0 votes  ·  10 comments

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10

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Submitting and tracking requests in the help center Customer Portal

What's my plan? Note: The ability to submit support requests is available on Suite Team; however, all...

Edited Oct 15, 2024

8 votes  ·  24 comments

8

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24

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Understanding help center search methods

What's my plan? Depending on where you are in the help center, you can use any of the following search methods to lo...

Edited Jun 21, 2024

1 vote  ·  17 comments

1

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17

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About help center end user search

What's my plan? Help center performs a full-text search of your knowledge base articles, community posts, and if Fed...

Edited Jun 21, 2024

29 votes  ·  56 comments

29

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56

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