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About the standard theme and custom themes in your help center



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Jennifer Rowe

Zendesk Documentation Team

Edited Feb 07, 2025


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11 comments

Aren't Custom and Marketplace themes also available in Growth? (according to the pricing page, at least)

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Brett Bowser

Zendesk Community Manager

Hey Manuel, 

Yes you are correct and both custom themes and marketplace themes are available on the Growth plan. If you don't see this available on your account and you're on Growth let us know!

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Brett Bowser Yes, I was just asking because this article says that it requires Guide Professional and Enterprise

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Brett Bowser

Zendesk Community Manager

Hey Manuel, 

Yes you are correct and both custom themes and marketplace themes are available on the Growth plan. If you don't see this available on your account and you're on Growth let us know!

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Can non-admins / light agents with access edit the Themes in the help center?  I've created a custom Theme and I can't find any documentation on this, and "management permissions" doesn't see to be able to allow me to give them access. 

The use case is that I have a web developer who only needs access to edit a Theme that will match our style guide, after they do, they will never be in Zendesk for tickets, help, etc. and I don't want to make them an Admin (even it it's temporarily) to make these updates.  Thanks.

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Zsa Trias

Zendesk Customer Care

Hello Jonathan,

Only users with Guide admin access should be able to access the theme and edit its code. 
For reference: Understanding Guide roles and privileges

Please refer to this doc on how you can provide admin access to agents: Changing an agent's role to grant Guide admin privileges

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Hello,

What if we just want to do a simple change like add the Google Tag manager script to our theme so we can track analytics? I'm not seeing any plugins or any other way to link GTM without adding the script directly into the base code of the theme. Maybe I'm overlooking something?

Any quick insight would be greatly appreciated.

Thanks,

Aaron

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Zsa Trias Brett Bowser Hi, do you have any insight into my question I posted yesterday that's above?

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Christine Diego

Zendesk Customer Care

Hi Aaron,
 
It seems that pasting the embed code from Google Tag Manager into two templates in your help center theme is the option. I am not seeing any plugin available as of the moment but you can check this article for details Using Google Tag Manager with your help center 

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@... Hi Christine, according to this article from Zendesk, one of the Product Managers said this regarding GA4:

"Hey all, we are starting to roll out GA4 support for Help Center. See the announcement here."

But when I click the announcement link it says "You're not authorized to access this page", even though I'm logged in. Can you give any update on this announcement or give me access to view the announcement?

Thanks,

Aaron

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Jennifer Rowe

Zendesk Documentation Team

Hi Aaron McCloud, the announcement was archived because the rollout completed over a year ago. I've removed the link from the comment so it won't be broken for other users. Thanks!

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