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Hiding and showing elements in your Copenhagen standard theme



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Jennifer Rowe

Zendesk Documentation Team

Edited Jun 21, 2024


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26 comments

Hi everyone,

Quick question: using the standard Copenhagen theme, is there anyway to hide the “sign in” option from end users? Because we customized our help center URL to match our own platform, we don’t want to give end users the impression that they will be logging into our platform when they click that function. Furthermore, none of the elements in our help center require end users to be logged in so we’d rather just remove that option entirely.

If this option is not available in standard Copenhagen theme, would it be something we would be able to implement with a custom theme?

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Trapta Singh

Zendesk LuminaryCommunity Moderator

Hi @Yehudah Rodman,

You might need to tweak the code a little bit and add javascript to check the user role. On the basis of that, you can show and hide the link.

Let me know if this solves your issue.

Thanks

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Hi everyone,

I'm trying to hide the article ratings from the search results page. I'm having trouble modifying the code in order to remove this. Would somebody be able to help point me in the right direction?

Thanks!

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Jacob the Moderator

Zendesk LuminaryCommunity Moderator

Hi Ruben,

In the Search_results.hbs template, you should be able to comment out that part of the code.

I hope this helps.

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Hi Jacob,

Thanks for that. I was pretty sure I tried that previously but the formatting of the rest of the page was getting messed up. I must have been doing something else that I didn't notice the first time through.

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How do I disable the Social Media icons under an article I created in guide?

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Look for the "Social sharing" options here: Hiding and showing elements in your Copenhagen standard theme
 
(Also, try to just post your question once – don't worry, we'll see it!) :) 

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Hello! 

Is there a way to hide the "comment" and "view" totals next to Community Topic posts? 

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Blanca

Zendesk Customer Care

Hi Shelli, I want to make sure that we are on the same page.  Are you referring to the forum stats or the columns when viewing the docs? Perhaps you can send a sample screenshot. 

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Is there anything in the standard Copenhagen theme I can use to add a Help Center Greeting/Overview paragraph? Currently the theme shows the top level content (i.e. multiple sections) in boxes only that a user can click on. I want to add a paragraph right above that content that says something like "welcome to the ____ Help Center, here is how to navigate between each of these content areas below" etc.

I am not a developer and was hoping there was a shortcut I could use in the left-side toolbar to accomplish this but I'm not seeing anything so far

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Viktor Osetrov

Zendesk Customer Care

Hi Dave,

Thanks a lot for your interesting question. You can add a Help Center Greeting using the following way:

1) Open your Guide code editor and then click on "section hero" at home_page.hbs
Please notice: it's better to add your code before <div class "hero-inner">

2) For my testing purposes, I have added something like this:
<h2 style="color:#blue;font-weight:bold;">Welcome to the Explore Ireland Help Center<h2>


3) Publish results


Hope it helps

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Gorka Cardona-Lauridsen

Zendesk Product Manager

Great questions Dave Jensen and great answer @...!

While the Copenhagen theme does not have this ability in the sidebar settings and requires code customization as Viktor suggests, another option is also to have a look that themes from the Zendesk theme marketplace. Many themes there has this feature.

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Hi,
Management wants to hide the search bar on our home page (landing page). I do not see a way of doing this. I need your help!!!

Thanks,

Sue

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Tipene Hughes

Zendesk Developer Advocacy

Hi Susann (Sue) Philbrook,

Hiding the search bar on the home page will require making some changes in your help center code editor. Here's a link to an article that outlines how to make customizations to your help center:

And here's a link to a previous question on the topic of hiding the search bar

I hope this helps! Feel free to reach out with any questions.

Tipene

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Hi Folks,

So I added code to hide the search from end-users (who do not sign in). Also I added a heading. But it is all jammed up at the top of the section. How do I adjust where the search bar (for users who sign in) and heading (for both users who sign in as well as those who do not) appear?

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Style Css

 

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Hi, even though I have turned off "community post elements" and "community topic elements" and turned off the community entirely under "Gather settings",  the section "Community" and "Join the conversation" are still present in the preview page, but not if you go to the actual published help center. 

How can I remove this from the preview page as well?

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We don't have the resources to have a dedicated Zendesk developer and I'm not a developer. 

How do I remove 'Recent Articles' - how? Explain it like I'm 5. 

Thanks? 

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Hello. I have a question about: 

  • Scoped search in Knowledge base enables users to search only the articles in the current category.

I have this enabled in our guide theme, however whenever I do a test search from within a category, it still returns results from every category. I have tried it with different themes and it acts the same way. 

I would like to be able to click into a category and then search only within that category. Am I misunderstanding something about scoped search? 

Many thanks, 

Steven. 

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Mike DR

Zendesk Customer Care

Hi Steven!
 
If you have assigned a category per product, you can limit searches within a category via scoped search attribute in themes https://developer.zendesk.com/documentation/help_center/help-center-templates/helpers/#search-helper
This scopes the search to the category or even community topic the user is currently in. You should add the scoped=true attribute on the cateogry_page.hbs, section_page.habs, article_page.hbs and search_results.hbs  templates of your theme.

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Nice. Thanks Mike, that's very helpful. I'll certainly give that a try! 

Thanks very much for the response. 

Regards, 

Steven. 

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Mike DR

Zendesk Customer Care

Hi Steven!
 
You're most welcome!

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Hi! Is there a way to hide the Community block without changing the code? Thanks!

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Tony

Zendesk Customer Care

Hi Helena!
As it is now, I believe the only way to remove the Community link that redirects you to the Community, is to remove it via code in your theme.
 
It should be simple. Just go in your Help Center > Guide Admin > Eye Icon on the left bar > Customize your theme > Edit code > then you should find the header.hbs. The line of code that is responsible of showing the link is the following:
 
<li>{{link 'community'}}</li>
 
By removing this, you remove the link from any page. If you are not too sure, I recommend you to get in touch with a professional so they can help you out with this.
 
Have a nice day!

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Hi Zendesk,

Is there a way to show more article categories in the home page than what is defaulted in the Copenhagen theme (right now I'm only seeing 5)? We would ideally show all content buckets in the home page (around 10). 

Thanks!

Ariana

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Jupete Manitas

Zendesk Customer Care

Hello Ariana, thank you for writing in! It depends and it is possible that you have customized the home page of your Copenhagen theme by default you should be able to create 100 categories but it not will be displayed in one page. It seems you will see a next button if you have reached the capacity of the category block. You can review the Guide product limits for your help center
 

 
13 categories are showing so far on our test account. 

Thank you!
 

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