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Trapta Singh's Avatar

Trapta Singh

Joined Apr 15, 2021

·

Last activity Jan 01, 2025

Zendesk LuminaryCommunity Moderator

Zendesker. Loves to help and share with the community.

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ACTIVITY OVERVIEW

Latest activity by Trapta Singh

Trapta Singh commented,

CommentWorking with articles in the knowledge base

Hi Colleen,


Yes you can. But for that you need to change the code a bit and where ever you want to add the border you need to add the class in the article source code.


You can use below snippet for the same:


.article-body .add-border table, .article-body td, .article-body th {
 border: solid 1px #000;
}

Now, for the articles where you want to add the border, you need to add an add-border class at the top of the source code.


Let me know if this works for you.


Thanks

Trapta

View comment · Posted Jan 01, 2025 · Trapta Singh

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Trapta Singh commented,

CommentWorking with articles in the knowledge base

Colleen Huck try adding below code at the bottom of style.css file.

 

.article-body table, .article-body td, .article-body th {
 border: solid 1px #000;
}

 

Let me know how it goes for you.

 

Thanks

Trapta

View comment · Posted Dec 17, 2024 · Trapta Singh

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Trapta Singh commented,

Community comment Discussion - Tips and best practices from the community

B,

You don't have to use .change() to set the request_description value. You can simply use 

$('#request_description').val("Test")

to set the description value.

You can refer to the post to get the context.

Let me know if this helps you.

Thanks

View comment · Posted Nov 20, 2023 · Trapta Singh

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Trapta Singh commented,

Community comment Discussion - Tips and best practices from the community

Hi B,

Are you getting any error? Also, make sure that the condition for comparing selected options is working.

Thanks

Trapta

View comment · Posted Nov 20, 2023 · Trapta Singh

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Trapta Singh commented,

Community comment Discussion - Tips and best practices from the community

Hi Irene,

Can you try commenting the code from line no. 219 to 221 in your script.js file? It seems that the same is throwing some error.

Or you can try putting the according script code above this line of code.

Let me know how it goes for you.

Thanks

View comment · Posted Oct 06, 2023 · Trapta Singh

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Trapta Singh commented,

Community comment Q&A - Help center and community

Hi Liesl,

I assume you are using copenhagen theme with not much changes in code on home_page.hbs template.

If so, then you need to use below code at line no. 40 right after {{/each}} and before




  •   YOUR_BUTTON_TEXT_HERE
     


  • Let me know how it goes for you and if you face any issue.

    Thanks

    View comment · Edited Oct 05, 2023 · Trapta Singh

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    Trapta Singh commented,

    Community comment Discussion - Tips and best practices from the community

    Hi @Irene,

    Is it possible for you to share the link of your HC or some way I can see what went wrong so I can guide you accordingly?

    Thanks

    View comment · Posted Oct 05, 2023 · Trapta Singh

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    Trapta Singh commented,

    Community comment Discussion - Tips and best practices from the community

    Hi Stuart Buddrige,

    Yes, the above solution still works. The only change should be with the file's name. You can refer to my comment above for the same.

    Thanks

    Trapta

    View comment · Posted Sep 15, 2022 · Trapta Singh

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    Trapta Singh commented,

    Community comment Developer - Zendesk Apps Framework (ZAF)

    Hi Lucia Zarbano,

    I believe the event is not available for now as deletion of a ticket is restricted to Admins and Agents with permission to delete tickets only.

    However, with the above restrictions, you can always make a callback using Zendesk API to delete tickets.

    Thanks

    View comment · Posted Aug 02, 2022 · Trapta Singh

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    Trapta Singh commented,

    Community comment Discussion - Tips and best practices from the community

    Hi Tony Jansson,

    Yes, it is possible. In order to achieve what you want, you need to tweak code a little bit to make it work accordingly.

    Thanks

    View comment · Posted Nov 24, 2021 · Trapta Singh

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