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Using themes and customizing your Help Center


About the standard theme and custom themes in your help center

What's my plan? You can use the standard theme that comes with Guide for your help center. You can customize ...

Edited Feb 07, 2025

6 votes  ·  11 comments

6

Votes

11

Comments


Using HTML blocks to edit code in content blocks

What's my plan? Note: this feature is part of the early access program (EAP). For more details, check this articl...

Edited Jan 28, 2025

3 votes  ·  5 comments

3

Votes

5

Comments


Supported HTML for help center articles

The source code editor lets you edit the HTML source of articles and content blocks for the help...

Edited Mar 25, 2024

0 votes  ·  2 comments

0

Votes

2

Comments


Listing featured articles in the help center search box

What's my plan? You can specify up to six featured articles to show users when they first click the help center searc...

Edited Jun 21, 2024

2 votes  ·  8 comments

2

Votes

8

Comments


Making your help center accessible

What's my plan? Accessibility is the practice of making products usable by everyone, including those who ...

Edited Feb 07, 2025

2 votes  ·  0 comments

2

Votes

0

Comments


Editing and deleting custom pages in your theme

What's my plan? You can edit the content of your custom pages or delete the pages if they're no longer necessary. ...

Edited Jun 21, 2024

0 votes  ·  4 comments

0

Votes

4

Comments


Creating custom pages in the help center

What's my plan? Note: On Suite Growth and Professional or Support with Guide Professional, you have an option to...

Edited Jun 21, 2024

7 votes  ·  50 comments

7

Votes

50

Comments


Customizing the logo return URL in your help center

What's my plan? By default, clicking the logo image in your help center header returns users to the home page. You c...

Edited Jun 21, 2024

1 vote  ·  6 comments

1

Vote

6

Comments


Managing Guide themes from the Zendesk Marketplace

What's my plan? Once you've installed Guide themes from the Zendesk Marketplace, use the procedures...

Edited Jun 21, 2024

2 votes  ·  1 comment

2

Votes

1

Comment


About Guide templating versions

What's my plan? Guide templating renders the help center theme packages. This contains the Curlybars templating l...

Edited Jul 15, 2024

2 votes  ·  13 comments

2

Votes

13

Comments


Using the standard Copenhagen theme in your help center

What's my plan? The Copenhagen theme is enabled by default when you set up your help center. This is a best...

Edited Feb 07, 2025

8 votes  ·  10 comments

8

Votes

10

Comments


Customizing your help center theme

What's my plan? Quick Look: Guide admin > Customize design > Customize > Edit code Web-savvy Guide admins can w...

Edited Feb 07, 2025

43 votes  ·  178 comments

43

Votes

178

Comments


Branding your help center

What's my plan? You can change the look and feel of the help center using simple WYSIWYG design tools such as ...

Edited Feb 07, 2025

22 votes  ·  29 comments

22

Votes

29

Comments


Previewing your help center theme

What's my plan? You can preview changes while you're working on your theme. You can preview branding changes ...

Edited Feb 07, 2025

9 votes  ·  4 comments

9

Votes

4

Comments


Accessing your help center themes

What's my plan? You can access your help center themes from the Themes page. You can access options for man...

Edited Feb 07, 2025

5 votes  ·  2 comments

5

Votes

2

Comments


Adding a help center theme to Guide

What's my plan? Guide contains one help center theme, the Copenhagen standard theme, by default. You can add ...

Edited Aug 29, 2024

3 votes  ·  2 comments

3

Votes

2

Comments


Editing your Help Center theme

What's my plan? You can edit the branding in any of your help center themes. That is the colors, fonts, logo, ...

Edited Jun 21, 2024

6 votes  ·  12 comments

6

Votes

12

Comments


Managing your help center themes

What's my plan? You can access your help center themes on the Themes page. From there you easily copy a theme...

Edited Jun 21, 2024

2 votes  ·  0 comments

2

Votes

0

Comments


Setting up a requests-only (tickets-only) help center

What's my plan? This support tip demonstrates how to set up a request-only help center. That is, a ...

Edited Jun 21, 2024

15 votes  ·  11 comments

15

Votes

11

Comments


Displaying an alternative author on your articles

What's my plan? You might need to update the author of an article. For a straightforward change of one author to ano...

Edited Jan 17, 2025

5 votes  ·  0 comments

5

Votes

0

Comments


Working on a theme locally

What's my plan? The most powerful theming features in Guide are the abilities to import, download, and work ...

Edited Jun 21, 2024

4 votes  ·  7 comments

4

Votes

7

Comments


Changing the theme template for an article, section, or category in your help center

What's my plan? In a Guide theme, there is one page template each for article, section, and category by def...

Edited Jul 12, 2024

1 vote  ·  4 comments

1

Vote

4

Comments


Previewing theme changes locally

What's my plan? You can work on a theme in your preferred code editor locally and preview your changes live ...

Edited Jun 21, 2024

8 votes  ·  20 comments

8

Votes

20

Comments


Changing the live theme of your help center

What's my plan? The Copenhagen theme is enabled by default when you set up your help cent...

Edited Feb 07, 2025

4 votes  ·  7 comments

4

Votes

7

Comments


Adding multiple article, section, and category templates to your theme

What's my plan? Note: On Suite Growth and Professional or on Guide Professional with Support, you can access ...

Edited Jan 02, 2025

3 votes  ·  17 comments

3

Votes

17

Comments


Hiding and showing elements in your Copenhagen standard theme

What's my plan? If you are using the standard Copenhagen theme, you can easily add and remove some common sea...

Edited Jun 21, 2024

5 votes  ·  26 comments

5

Votes

26

Comments


Importing and downloading your theme and manifest file

What's my plan? Quick Look: Guide Admin > Customize design icon > Add theme > Import theme You can import or ...

Edited Feb 07, 2025

4 votes  ·  7 comments

4

Votes

7

Comments


Setting up the GitHub integration with your Guide theme

What's my plan? Quick Look: Guide Admin > Customize design icon > Add theme > Add from GitHub The GitHub integra...

Edited Jun 21, 2024

3 votes  ·  16 comments

3

Votes

16

Comments


Updating your Github-managed theme in Guide

What's my plan? Quick Look: Guide Admin > Customize design icon > Theme options menu > Update from GitHu...

Edited Jun 21, 2024

1 vote  ·  7 comments

1

Vote

7

Comments


Troubleshooting your Github integration with Guide themes

What's my plan? This article covers error messages for the GitHub integration for Guide themes and troubleshooting ...

Edited Jun 21, 2024

0 votes  ·  14 comments

0

Votes

14

Comments