Tipene Hughes

Hi Mark,
 
Have you looked in to whether the ticket.save hook event would be useful with your use-case? 

Hi Alghiery,
 
If you have a fine tuned model that you'd like to use instead of the default model, I'm fairly certain you need to update the model property under data in your getSummary function. This does fall outside of our scope of support though since this is OpenAI code, so I'd encourage you to take a look at their docs for more in-depth information.

Hi Sharad,
 
You can use the /api/admin/private/accounts/owner endpoint to identify the account owner on a Zendesk instance.
 
Hope this helps! Let me know if you have any questions.
 
Tipene

Hi Siddharth,
 
Tipene here from the Developer Advocacy team at Zendesk - hope you’re doing well.
 
I see you’re running in to a few separate issues when using the Zendesk SDKs. If you can please go through the article linked here and provide as much information as possible for each issue, that’d be helpful in allowing me to troubleshoot this further. In particular, if you can provide an example app where you’re seeing the unexpected behaviors occur, that’d be appreciated.
 
Look forward to hearing from you.
 
Tipene

Hi Suman,
 
I'm not familiar with Microsoft Entra OAuth but after having a glance through their docs, it doesn't seem like there would be a conflict with using it in a Zendesk Marketplace app. I'd encourage you to give it a try and if you run in to any issues, let me know and we can troubleshoot from there.
 
 

Hi Antonín,
 
I’m going to pull this in to a private ticket so I can get some more details from you. You should see an email coming through from me shortly.
 
Thanks,
 
Tipene

Hi Voyde,
 
Would you mind providing a bit more detail around your use-case here, and what you'd like to achieve. Once received, I'll be able to provide information around the most suitable solution for you.
 
Thanks,
 
Tipene

Hi Dave,
 
Would you mind sending through an example of the header and payload of your decoded JWT. Just be sure to redact any sensitive information. If you could also just double check that the shared secret is matching correctly with the one in your Zendesk instance, that'd be helpful.
 
Thanks,
 
Tipene

Hey John,
 
I've just done a bit of testing on my end and it looks like you should be able to target the editor classes like below:
 

.ck.ck-editor__main>.ck-editor__editable {
  background: #000 !important
}

 

.ck.ck-toolbar {
  background: #000 !important
}

 
You'll need to add these selectors to the style.css file of your Guide template code editor, You'll also want to account for text color and hover states etc. to ensure a consistent and readable experience for your users.
 
For the popup, you can right click to inspect the element and find the specific classes you should be targeting to set a different properties that are appropriate to your help center.
 
I hope this helps. Let me know if you have any questions.
 
Tipene