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Archiving ticket email notifications



Edited Jun 21, 2024


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12 comments

Hi all,

If the email, that is supposed to be archived, has one or more attachments, will those be archived as well? Or is the saving of attached files not possible?

Looking forward to hearing your input.

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Brett Bowser

Zendesk Community Manager

Hey Robert,

Absolutely! You can still view an attachment for a closed/archived tickets. You can just go to the closed/archived ticket and click on the attachment to view it.

Let me know if that's not what you're looking for!

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This is a feature that would be incredibly helpful, however, I would like to see the ability to archive by Brand, meaning, entering an email address for archiving in the brand page.  This should allow the ability to filter out groups/confidential emails a bit easier than setting up triggers and rules either in an email inbox or Zendesk.  

Example - Finance Team and Customer Service team could have their own "Branded" tickets with their own group inbox for archiving without violating any confidential information of the ticket/issue in question. 

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Brett Bowser I followed along by going to Admin Center, clicking the Objects and rules icon in the sidebar, then selected 'Settings' under 'Tickets' but I do not see an 'Email Archiving' section anywhere on that page... did things get moved around and it lives somewhere else now?

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Hi Sarah,
 
Archiving ticket email notifications requires the Support or Suite Enterprise plan or above (see the graphic at the top of the article). You can find information on subscriptions and billing here: Billing FAQ and resources

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Thanks, @...

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Glad to help, Sarah!

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Some one that talk Spanish that can help me with the charges that appear in my bank account and when I check say from what it is say that is from this company and never created and account just know to write this massage. 2 charges of $30 each and i need to know if can have my money back and to stop charging for something i even know what it is

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And wrote 3 email already without any answer

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Nacho Santana

Zendesk Customer Care

Hello Ricardo,

I have contacted you internally via email to be able to help you with this request. 


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We have different google accounts connected to ZD and we would like to archive each corresponding email account; however, in the ticket settings, email archiving, it seems you can only add one email address and even if you are able to add additional then we will archive all tickets to one email account. Please advise.

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Noly Maron Unson

Zendesk Customer Care

Hi Nelson,

At this time, you can only archive to a single address and it will archive all tickets. 

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