Billing FAQ and resources

This topic contains resources to answer commonly-asked billing questions such as how to request an invoice, how to change credit card information, or how to change the billing address.

This article covers the following topics related to customer billing:

• Invoices
• Payments
• Account suspension
• Subscriptions
• Buying products
• Cancelling an account
• Account owner

Note: If you are using Legacy Chat versions, refer to (Legacy Chat) Billing FAQ for information on managing billing and subscriptions. If you are using Talk, refer to Talk Billing FAQ to learn more about Talk billing and pricing.

Invoices

For questions about viewing invoices, downloading invoices, changing the invoice address, updating the billing contact list, or Zendesk wire transfer details, refer to these articles:

• Managing invoices
• Payment instructions

Payments

For questions about managing payments, changing your payment method, changing payment currency, updating your credit card information, and trouble shooting credit card issues, refer to these articles:

• Managing payments
• Resolving issues when your credit card fails

Account suspension

For questions about declined payments, pending account suspension, or account reactivation after suspension, refer to these articles:

• Preventing account suspension
• Resolving issues when your credit card fails

Subscriptions

For questions about viewing your current subscription, agent seats, and plan types, refer to the following articles. Both account owners and administrators can view subscriptions. Account owners and billing admins can also make changes to subscriptions. Regular (non-billing admins) in sales-assisted accounts can request subscription changes.

• Viewing plan subscriptions
• Buying products
• Adding agent seats to your subscription
• Enabling admins to manage subscriptions
• Requesting subscription changes

Buying products

For questions about adding new Zendesk products, comparing plan options, upgrading your plan type, picking a billing cycle, or purchasing product add-ons, refer to these articles:

• Buying products
• Adding agent seats to your subscription
• About Zendesk Support plan types
• About Support add-ons
• Buying the Support Suite
• Zendesk Talk number availability and pricing

Cancelling an account

You must be the account owner to cancel an account. For questions about cancelling your account, refer to these articles:

• Cancelling products
• Cancelling an account
• Cancel Zendesk Chat

Account owner

For questions about how to change your account owner, find the owner of your account, or change the account owner when the current owner is no longer available, refer to these articles:

• Changing the account owner
• Verifying the account owner's email address