Billing FAQ and resources

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  • Kennis So

    Hi Support team,

    Could we revert the payment? The situation is that we want to adjust our subscription plan and we have waited for our Account executive to reply. Unfortunately, we still hasn’t received any reply for more than a week. As the payment due date is approaching, our colleague did make the payment first for fear that our account would be suspended. We will continue using Zendesk but we would to off load one of the products. What should I do now?

    Thank you!


  • Cheeny Aban
    Zendesk Customer Care

    Hi Kennis,

    Unfortunately, this can only be addressed by your Account Executive. I'm sorry to hear that you haven't received any updates yet. I highly suggest that you contact our Support Team so they can make a follow-up on your behalf.



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